Banking — HDFC SAVINGS ACCOUNT

Address:

Pune, Maharashtra

With great agony, I want to put forward this issue . My savings account is with Kalyani nagar -Pune branch & I am residing in Chinchwad gaon . Presently working in Deccan area of Pune.
Regularly I need to deposit small cash into my account but we are charged for "Non-Home Bank services" . which is really ridiculous as we are loyal customers of HDFC and not of particular branch.
Anyway, in the month of August ,I approached to the HDFC Chinchwad gaon (Elpro chowk branch) for getting my account transferred from Kalyani nagar branch to the Chinchwad branch . But the Lady- manager flatly refused & stated to open the new account. The same is not feasible as I have lot of long term transactions linked to the present savings account. Hence, I gave a written complaint to her for both the above problems. There is no action till date.
Now, I want to put your attention on this serious matter. I met with a road accident on 05.11.2011 leading to FRACTURED LEG . Today , when I wanted to deposit the cash with the help of my friend (since I am unable to move due to injury) he was informed about charges for "Non-Home Bank services" .Inspite of showing the medical docs; they did not agree. Hence I called up the customer care[protected] and spoke with Ms Manisha [censored]ole, she also confirmed about the charges.
In view of the entire incidence above: May I ask you the following:
(a) Which is this policy of your bank to charge for depositing my cash in my account & that too for a sick & handicapped person?
(b) Why is it not possible to transfer my savings account (with same account number) from your Kalyani nagar branch to Chinchwad gaon branch (which is near my home)?
(c) Even on humanitarian grounds, any individual (let it be poor or rich) helps a handicapped person. But its really a shame on my part that I am keeping my banking accounts with such a ruthless banking organization; where they don't have courtesy towards sick & helpless individual.