[Resolved]  Barclay Bank Credit Card — Dissatisfied from Services

I am a resident of Indore City, Software Engineer by profession. I want to move your attention on Barclay Bank credit card offering methods to customers in Indore city by telecallers.

From last two days some telecallers from Barclay bank calling me for credit card. I said to all of them that i already get call from your bank for credit card & they all said that please give your documents to our executive. I am totally confused that to whom i gave the documents. Today one of executive come from your bank and just take my signatures on some forms, when i asked him about rest of the details, he said that you get a call from bank & they will ask about the rest of the details. But i am waiting but there is no phone call from Barclay bank. The executive which is come for documents asked me to mail my credit card statement(other bank credit card) on some mail id '[protected]@yahoo.co.in' for verification. Also your bank executive doesn’t having any ID Proof of Barclay Bank.

On same day(i.e. today) i received another 2-3 calls from your banks about the credit card & i said that i already provide the documents to executive, then they are blaming me that why are you provide documents to that executive, we are sending you our executive. Each time a new telecallers calling & saying that we are sending our telecallers. How can i rely on your bank executives.
I am getting call from these numbers +[protected], +[protected], [protected]

I have given my important documents to your executive, i don't know if he is executive of your bank or not. I am already using Credit Cards of ICICI, SBI, UTI & HDFC banks, but i never face this type of inconvenience.

I am very much dissatisfied from Barclay Bank services. They have to improve their telecallers. I know that Barclay Bank is very Big brand. But these type of inconvenience loose customers. In my office daily your telecallers call for credit cards, but no one is interested in your credit cards, because telecallers does not have ability to convince the customers. They not able to tell the facilities given by your bank's credit card. We have to ask them that what are the features of your credit card.
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Hi,
I am surprise to see the communication gaps between the customers and bank employee.
I have already commplaint two three times but still they are not clarifying my complaints.
This is the poor service of the bank.My query was I have already made all dues well before the
due date but still calculating some charges.How and Why?
sir
last two months i have not received my credit cards stetement
please sent my current a/c stettement.


thanks
dilip jagtap
credit card no [protected]
Hi,

The same happening with me.
They are charging extra for every transaction, they are charging for cheque picking, and their customer care is have no idea about any thing. Fully fraud bank.

Thanks,
Umesh Singh
Barclays card didnt provided proper drop boxes address,
Customer care no.s given along with cards were not working.
so I missed the time limit of 50 days even after that when they made contact to me I paid 120 Rs. extra.
Now they are continuously irritating by sms's and recorded phone calls.
As per their advice I mailed an email to them.
Initially it was auto replied, but now it is getting bounced back probably they might have block my email address / or marked it as spam.
When their representatives call they listen the whole matter and then keep on hold and then disconnect without any reply.
It was a height when I received a recorded call on 9th July 2008 at 03:00 hrs in night, which disturbed me a lot.
They agree about their fault but never agree to wave undue penalties imposed.
I am willing to approach Consumer forum, if again they will irritate me like this.
Please provide me the contact numbers for Barkeley Bank. I want to open an account.
From Last 15 days i am getting repeated calls from these nombers
[protected]
[protected]
[protected]
[protected]
[protected]

If I receive those calls, nobody will talk to me.
it will be silent for hours together

If I lift and keep a side it will be connected only for 24 hours also
I am facing proble from last 15 days

Today I done a call to tata services and got the information
that these numbers are belongs to BARCLAy BANK

These are very nucency
I am unable bare it.

take immeditaly action



Regards
Ramesh
[protected]
Their automated calls and collections department are irritating by making calls to me for 50 paisa...i logged a complaint with their customer care somewhere arnd 15 days back and they said i will never receive any calls in near future, but the problem persists...the service centre folks are like total dunce...they dont even know how to talk...I fail to understand how can one make a payment of 50 paisa...shall i drop a check to them for this small amount..i am sure banks will not honour this...or should i walk down to their only centre in delhi in nehru place to deposit 50 paisa..the bank and its services sucks big time...they dont even have a proper software setup and half the time their system is under maintenance...Sundays u dont find their managers in the call centre..even a sehkaari bank will be working better then this bank.

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