[Resolved]  Barclay Card / Scb Card / Gold Card — Not respecting their own commitments and irritating the customers

Address:

Bangalore, Karnataka

Hello concerned,

The recent communication references.

With Barclays : EZ[protected]d , EZ[protected] , EZ[protected]b , EZ[protected].....etc.
With Standar Chartered :KMM10097248I15977L0KM , KMM10084268I15977L0KM , KMM10066665I15977L0KM .....etc.


I hold a gold credit card from Barclay from past 4 years. Due to the poor service I stopped using this for almost 2 years.
Without any requests, Barclay had sent me another card with a letter to use the card again.
I started using and found a little improvement in their services.

Somewhere in August 2011, since the email statements from them was not regular (every month it was varying from 5th day to 15th day)
I opted for a paper statement. Next month I did not received any statements and was not able to make the payment in time.

In the next month statement, they have charged all the additional charges and asked me to pay.

When I inquired, I came to know that my sign was forgery done in the courier services and created a document like I received the statement.
I told the Barclays about this and they committed to remove those charges. I made the payment of only for the actual.

From next month onward I started receiving the statement with all these charges again.

I was keep asking them to remove these charges but was not successful.

Mean while it is taken over by Standard Chartered bank, it has become so difficult to get it done.
Now, SCB is asking me to pay these charges even after explaining these things to them.

Just before going to the consumer court about their forgery activity and the poorest services, I wanted to take a last chance here and get this additional charge of 1300 INR is cleared.

Rgds
Mohan