[Resolved]  Barclays Credit Card — The most pathetic customer experience

My following email explains the experince and torture of being a Barclays Credit Card Customer

Thank you for being of enough pain for being a Barclay Customer and continue to do so even after offering to discontinue services after paying what was due.

I would again be taking time out to describe my problem:

Extra amount charged: Remarks
Statement Date Amount Payment Date Paid on Amount Paid Late Payment Fee Service Tax Debit Interest Service Tax
24-May-08 12588.35 13-Jun 11-Jun 12588 (dropped at Dayal Opticals, Lajpat Nagar) Bank called me for two weeks saying payment not received and suddenly the payment got debited from my account
24-Jun 10330.66 14-Jul 12-Jul 10331
(dropped at Dayal Opticals, Lajpat Nagar) 500.00 61.80 360.44 44.55 This cheque was never received by the bank. Till here however I had agreed and paid the above extra charges.
24-Jul 23262.33 immediate 30-Jul 21240 500.00 61.80 440.43 54.44 Paid to DSA but still bank did not receive it for more than 2 weeks. And as usual fraud DSA who give all sorts of fraud numbers and addresses. NUMBER NEVER PICKED OR RECIEVED
also attached is an email (email content as below) which waives my charges of 360.44 & 500 from June 08 statement which never reflected. NO INTER DEPARTMENT COORDINATION
after this I broke card and sent it back and received a letter dates 13th September asking for a due of 1056.67
24-Sep 3456.5 immediate What for??

I have attached all the communication received and sent to Barclays so far and propose that there are no dues which I have to pay. All that is shown due are late fees & interest charges which I’am not liable to pay. Had it been my fault would have paid these small amounts and have enough capacity and intend to do so.

Its been a pathetic experience with Barclays and highly de-recommend the services, infact given an opportunity would never even want Barclays as my client for being so disorganized, dishonest and non customer oriented approach. The most disgusting, ill trained & abusive customer service team have ever come across.
The latest one is some Manoj Kumar calling from [protected].

___________________________
thanks for email / with my regards,

R Vishal Oberoi


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________________________________________

From: Service : GRCB India [mailto:[protected]@barclays.com]
Sent: Monday, July 28, 2008 8:04 PM
To:
Subject: [protected]:Customer Complaint

Dear Mr. Oberoi,
We refer to your e-mail requesting for reversal of charges debited to your credit card account.
At the outset, we regret the inconvenience caused to you.
As requested, we confirm having reversed the finance charges of Rs. 360.44 and late payment charges of Rs. 500.00 levied to your account as reflected in your statement dated 24/06/2008 . Please note that the credit for this reversal will reflect in your next statement.
We trust that this resolves queries to your satisfaction and look forward to your continued patronage.

Yours sincerely
Customer Service Executive

24 Hour Customer Service Helpline:
Delhi Mobile Operators:[protected], Private Landline Operators & MTNL customer:[protected]
Faridabad / Ghaziabad/ Noida / Gurgaon Mobile Operators:[protected], Private Landline Operators & BSNL customer:[protected]
Mumbai Mobile Operators:[protected], Private Landline Operator & MTNL customers: 67242222
Pune / Nasik Mobile Operators:[protected], Private Landline Operators & BSNL customers:[protected]
Rest of India Mobile Operators: (city code[protected] & Private Landline Operators: 60004444 / [protected] from MTNL/BSNL Landline Phones
Email Service ID [protected]@barclays.com
Did you know that convenience is just a click way? Pay your Barclaycard bills online. Just log on to www.barclaycard.in

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Registered Office: 1 Churchill Place, London, E14 5HP, United Kingdom.

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