Bata India Ltd.
Bata House – 418/02
Gurgaon Mahrauli Road,
Sector 17, Gurgaon,
Haryana, PIN Code - 122 002
Sub: Defective footwear not replaced or returned
I purchased a pair of shoes from Bata shoe store located on College Street, Kolkata Customer’s Claim Settlement Slip No. 4375, for one month I used it in a road in Kolkata.
Since one of them got torn on the lower portion, I approached Sales Manager of Bata showroom with the defective pair and handover to Sales Counter. I was told that I would get a replacement from Bata. I could not go to collect the pair for a month. When I finally went to get it on next month, I was told to Sales Manager that he would give me a call the very next day after hearing
from the Bata company which of course he never did.
After one week I went to the shop to know the status of my complaint. I was told by one of his assistants, that I could not take a replacement.
It came as a rude shock to me that a reputed company like Bata does not have a policy in place to take back a defective product. Also sales Manager was very discourteous and told me that the pair I returned for replacement was not traceable.
57 Paddapukur Road