[Resolved]  Bata — Worst online purchase system

Address:Chennai, Tamil Nadu

Hi,
I have ordered a pair of shoes from the website http://www.bata.in/ for the price of Rs973 on 2nd November ( Order number :[protected] . Today is 16th of November & it is still not delivered.I have called up Bata Customer service number number [protected] twice with in this time frame, i was really surprised with such a worst customer service from one of most reputed footwear company. Both the times the rep who spoke to me was such a dumb fellow , that he even do not know basic norms of call handling. He was not even able to provide his supervisor when asked for....

When i try to log in to the website and check the status of the order i always get the same message : "Invoice generated" and the same thing is being informed by the agent both the times.I am not sure when i am not getting get my home delivery on time, that too i am staying in metropolitan city , not remote place. I wish i could sue these guys , for giving false promises on websites that products ordered online will be delivered with in 3-7 days.

At the same time not sure how are these people running a call center, having a nation wide toll free number without following basic ethics.

All that i want/wish is to have my product delivered asap or provide me a complete refund with an apology.



Regards,
Sairam Satyavada
[protected]
[protected]@live.in
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Aug 13, 2020
Complaint marked as Resolved 
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Bata — NOT DELIVERING GOODS IF PURCHASED ONLINE..

THEY WILL NOT PROCESS THE ORDER AND DELAYS THE DELIVERY... NOT MEETING THE DATES AND POOR CUSTOMER CARE SERVICE.. CHECK THE ORDER 10026455 U WILL UNDERSTAND THE DIFF BTW ORDER DATE AND PROCESSING TIME.
i also get same problem with this online purchase of Bata
Worst ever experience in online shopping:
I purcahse a pair of power shoes (Size 7) frm bata.in on 12th Nov. with promising delivery within 5-7 days. but on 18th Nov. they update the status as invoice generated and then on 22 nov, they shipped it. i received the packest on 26th Nov. i.e. after 14 days.. on opening the box I felt shocked that instead of 7size, the shoes were of 6 size. A foolish mistake by such a big footwear company. I make a complaint on 27th Nov regarding this (complaint number:[protected] and i was told to get response within 48 hrs but when i did not get any calll from bata then i again called to custmoer care (kasht se maro) it was again shocking that they told me to w8 for 7 more days to just get a reply and not the solution. I am very disappiointed from this. it was my biggest mistake in life in online shopping. other online shoe stores are far far better than Bata.

Shame on Bata. guys please do not buy anything from Bata. let us dicard the bata together.

Gurpreet Singh
Ghaziabad, India
[protected]
Yes, BATA Online service is worst, who ever has trust on bata will never prefer bata from next purchase on items, Its the same case for me, The status is always Invoice generated, I raised a complaint, They said they will update the status, bata sales will never survive for coming future.
Bata shoes quality has become worst. Nowadays, they are just making people fools. The lowest price shoes are sold at very high prices. And, every time, there is a chance of shoes being damaged within 10-20 days. When we go to Bata Showroom for replacement, they tell us to wait for 5-10 days. Is the customer so free to visit Bata Showroom again and again? Bata does not pay any money for travel charges. Also, what will the customer wear in those 5-10 days? And even after that, Bata does not do the replacement. It says to buy another one of same price. Do the customer have so much time and money to visit Bata and look for shoes again and again? Bata is just a fraud.
I am fully in agreement with the comments given above. The Bata online purchase has been designed this way to dupe customers. The delay seems intentional rather than a mistake. I have placed my order on 12 Dec 12 and have still not got the delivery - complained 9 times, 7 on tele and twice thru mail. 2nd time e-mail complaint couldn't be generated against the same order no. No link to check your on-line complaint status. Very disgusting experience.
Hi,

I have ordered the product on the above said date, I have got the confirmation call regarding order after 2 days. He confirmed me that your order will be shipped within 7 business days. Its been more than 2 weeks & I haven't got my order.When I saw the cancelled status of my order, I felt cheated and mentally harassed by Bata India.

Just because I have ordered the product on Bata, I haven't ordered the same product from other vendors.

Tell me the reasons why my order has been cancelled without any prior information & permission. It is informed to you to revoke the same order & send the same product as per order placed by me at the earliest otherwise I will forced to move to Consumer Court for justice in respect to the harassment and cheating by Bata India.

Aditya
Dwarka, New Delhi

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