Bata — customers verbally harassed at bata showroom

Address:

Udupi, Karnataka

Recently when i went to bata showroom udupi (ADDRESS-Priyadarshini Arcade, Near Bus Stand ,Udupi,Karnataka ) i din't find my size casual power shoes so when i was about to leave the shop, one of the bata shops men yelled at me for not buying a shoe when i told him that i was a prompt customer to his shop and he cannot speak like that with a customer , he even told me to throw my previously purchased shoes, so my query is do you really handle customer care issue of this sort because when i enquired with others they told me that this has happened with them as well.

so my query is do a consumer has any way to express himself in cases like this.