Bata — Defective Shoe Delivered

Address:

East Delhi, Delhi

Dear sir
I buy a Bata show online trough Bata website on 11Oct11, its clearly mentioned on website that product will be delivered within 7 working days in Delhi. But they delivered on 27th Oct 11, although i already canceled the order on 24th Oct but still they deliver on 27th.
But the product they delivered is defective as their are so many cuts in stitches and sole is not pasted properly. when i complain about this their customer care mailed me that you visit our preet vihar store for shoe evolution. i submitted now store manager showing like i am taking their favor to get evaluation done and has given 5 days time.
I feel totally harassed in this deal mentally and physically. and want you take a some strong step to prevent these kind of fraud.


FYI enclose is the trail mail between me and Customer Care of Bata.

Regards,

Avinash Nidhi
[protected]

From: Avinash Nidhi <[protected]@yahoo.com>
To: Customer Service <Customer.[protected]@bata.com>
Sent: Wednesday, 16 November 2011 9:39 AM
Subject: Re:[protected] Bata

Dear Sir
Its pathetic when you move to Store for replacement and they say it will take 24 to 48 Hrs to take action on this issue.
Its a worst experience buying shoe online, first you deliver my product on 17th day while it should be max 7 days, and you delivered when i already canceled this order. and now you delivered a defective piece.
and when i and going to store they are responding like if they are doing favor for me if it will be changed in 48 hrs.
i am going to complain against bata for this in Consumer Forum.

Regards,
Avinash Nidhi
[protected]
From: Customer Service <Customer.[protected]@bata.com>
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Sent: Monday, 14 November 2011 6:21 PM
Subject:[protected] Bata

Dear Sir,

We would like to inform you that we can only arrive to a resolution once the shoes evaluation has been done.

We have instructed the store manager to extend you the best possible support on priority. Hence, you are requested to please visit our Bata store at C - 56,PREET VIHAR VIKAS MARG NEW DELHI - 110092.

Kindly visit the store before 30th November 2011.

We would request you to please carry a printout of this mail along with your shoes when you next visit the store on weekdays before 5:00 p.m.(Except Saturday & Sunday).

Please note that there is no cash refund.

Kindly note the reference number given above in the subject for all your future correspondence.

Therefore, do not change the subject line as this is your complaint reference number.

Regards



Customer Services Dept.
Bata India Ltd





From: Avinash Nidhi [[protected]@yahoo.com]
Sent: Saturday, November 12, 2011 9:22 AM
To: Customer Service
Subject: Defective Shoes Delivered
Hi
I have booked a shoe online and My Order number is 10031882, its been delivered in 17 days (it should be 7 working days) and when i opened this i found it is a defective shoes as their are cuts in stitches. Please replace it immidiatly.

Regards,
Avinash Nidhi
[protected]