[Resolved]  Bata India / Leather Shoes — Bad quality Shoes

Address:

Bangalore, Karnataka

I had bought this brown shoes a earlier this year back from koramangala bata shop . They told me that this is good leather shoes which is very soft and nice to use. To my surprise the shoe started peeling off. I took it to the shop and they say the warranty is only for two months and they also acknowledge that this not leather shoes but mix of rexene. All these were shocking to me because this in my view is a manufacturing defect.so the store manager asked me to write to customer service. I have been interacting with the customer service of bata for over two months now. Have sent them photo's and they asked me to visit a couple of stores and show the shoes and then finally i receive a mail stating that their warranty is only for 2 months and they cannot do anything about it.

I had highlighted to the Customer Service that it is more than 2 months in my first mail itself. Not sure why they have to interact with me for 2 months and comeback and tell me that it is out of warranty. In my view this is a manufacturing defect and the shoe should be replaced even if i had gone back only after 2 months ( pls see the photos attached). Hope this forum can help me resolve this.