[Resolved]  Bata India Ltd — Complain for replacement or refund

Dear Sir

I purchased a Power shoes of your company(Bata) from BATA SHOE STORE THE FLAGSHIP STORE FD-7 Pitam Pura -34, on 26th March' 10, my recept no. 4400. TIN:- [protected] .and I regret to say that quality of that product is really below my imagination. The leather used for manufacture sole of this shoes is worst and both shoes of shole has broken. I have no satisfaction with the poor quality of products from Bata shoe company.

I have registered the complain on BATA SHOE STORE THE FLAGSHIP STORE FD-7 Pitam Pura -34 to replace it but he said I send his shoes for repair.
After that I went to the shop on deliver date but my shoe not repair properly.

I Mention your Require fiend:-

1.Article No. :- 8084541

2.Nature Of Defect :- Both Shoes of Sole are Broken

3. Date of Purchase :-26/03/2010

4. Date of Claim :-10/06/2010

Sir when I visit the respected Store of Bata (BATA SHOE STORE THE FLAGSHIP STORE FD-7 PITAMPURA DELHI-34), he said company provide 50% claim.
But I want to new shoe. Because the purpose of purchase Bata shoe is Long Lasting (Minimum 3 years). I am your regular customer from last 10 years. So please Replace New Shoe.

Sir I complained many times(10 times) on Customer Services Dept. Bata India Ltd. but still my complaint is under process.

So sir plz replace my defective shoes.

Thanks & Regards,
Dipak Singh
Asst. Manager(Income Tax Dept.)
#[protected]

Ref No.20103075 Bata
Dear Sir,
I logde a complaint regardig poor qualitiy Power Bata shoe.After tha I receive this mail from Customer Services.
Dear Mr. Singh,

As per the information provided by you and the feedback taken from the store as a special case we extend to you a 100% replacement for the pair shoes being held by you. Please note the following with respect to the replacement


1. If the same pair (article number / model) and size is available at the store we will provide you with the same pair at 100% of the cost


2. If the same pair (article/model) is not available in the store (due to non availability of same model, size, color etc) you can avail the replacement (in this case also you will have to submit the damaged shoe to us) in value terms. It means that whatever value of the shoe was paid by you we will adjust 100% of the same value against your next purchase from the store.

3. Please note that there is no cash refund.

4. Damaged pair have to be submitted to Bata for replacement - mandatory

5. THE ABOVE APPROVAL FOR 100% REPLACEMENT IS VALID TILL 31th July 2010.


We would request if you could visit our BATA SHOE STORE at Rani Bagh, New Delhi and get in touch with the Store Manager Mr.Batra for the needful.

Kindly carry that shoe submission slip of pitampura store with you.


We would request you to please carry a printout of this mail & cash memo along with your shoes on any of the weekdays (Except Saturday & Sunday ) before Evening till 30th July 2010.

Regards

Customer Service Department
Bata India Ltd.

After that as per your instruction, When I visit the Respected Bata Store Rani Bagh (with print out of your mail and Shoe purchase and Submission slip). The Store Manager Mr. Naveen Batra told me I have not received any mail from Customer Services regarding your Bata Power Shoes 100% claim.So how can I provide your shoes claim.
So plz mail Mr Naveen Batra (Store Manager of Bata Shoe Store) as soon as possible because, according to you my claim validity is on 30th july 2010.

His name and address:-
Bata Shoe Store
1256-A, Rani Bagh Market, New Delhi-110034
Contact Person Name:- Mr. Naveen Batra
Tel.:[protected]
Cell:- [protected]
E-Mail:- navin.[protected]@yahoo.co.in

So Plz tell me in that situation what I did...

Thanks & Regards,
Dipak Singh
#[protected]