[Resolved] Bata India Ltd — Defective bata shoe (only 5 days old and worn only once to office) | |
After purchasing a shoe for a high price of 1600-/- (discounted price, actual price 2500/-) (model no. 8246959, bata), It is really disheartening that the shoe has shown such a complaint that too i've worn it only once and it's not even a week. it's pasting has gone off and the right feet shoe has lost it's shape and it's just getting out of my feet while walking. And what's more disheartening is that when i went to the above showroom to lodge a complaint about the same, the sales guys and the manager started shouting at me and started quarrelling with me as if i've done some crime or as if i am a culprit. I was just dumbstruck. Even when they themselves know that the defective shoes haven't completed even a week and as i told them that i've worn it only once to office, they were not ready to accept my pleadings. I am very very disappointed with whatever is happening in the quality check department in Bata India and secondly the way the employees treat customers. This is really not done. I even told them that i want a new pair and even i am ready for a different model. I am even ready to shell out extra money for a better make and a model, but they kept my shoe saying that they will repair it and if not, they will try to replace it.. As of now, i've left it there but i am not at all ready to accept the same ones. It's clearly mentioned in the back side of cash memo itself, that Bata is liable to compensate me 100 % of the amount within 15 days if the shoe is defective, but i can't understand why these people are arguing with me senselessly when the fault is clearly on their and bata's part. I had been purchasing Bata shoes even from my school days and had always liked the brand. But now surprisingly I am forced to hate it, as i have started observing many complaints in this brand. I am worried about the quality concept being lost at Bata. I have purchased Bata shoes on 7th September 2008 from the company operated showroom at B -2 Vikrampuri, karkhana road, secunderabad, AP, India. I do not expect shoes from Bata to only hold good for a year or two as the same guarantee can be given by a unauthorized roadside vendor. I expect more from bata, to take care of the customers. As i've been using the northstar and bata brand since my school days and even now i have 2 pair of more then 6 years old bata mocassino brand with me with no defects. I wish to expect the same assurance and the same quality from Bata in future too. I am extremely conscious about the quality of a product and customer satisfaction, as we take utmost care to retain our customers in my organization, where i work. I would expect a similar role from Bata India limited too. I would like to know from BATA how they are going to treat my complaint. The way they are to respond to my complaint would reflect their faith on the Quality system and Customer satisfaction. Once again i am mentioning the details below for reference : Date of Purchase : 7th Septemeber, 2008 (not completed even a week, worn only once) Model no : 8246959 Bata Store address: Bata India Ltd., B - 2, Vikrampuri, Karkana Road, Opp. Apollo hospital, Secunderabad, A.P., india Store Phone No. :[protected] Cash memo : 07-09-08/1/[protected] Company Website : www.bata.in Customer Service ID : customer.[protected]@bata.co.in My details (Customer) : Name : Sanju Menon Email ID : [protected]@gmail.com Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 135 Comments | |
Comments
Hi,
I am facing another problem with Bata, I bought a pair of lifestyle shoes from them. The problem is that the shoe material is such that it makes squeaking noise while walking. Its very embarrassing and irritating when I wear it to office. As this is the fault with the shoe design, the shoe should be replaced. The Bata whitefield manager, Bangalore agreed but refused do anything in his store. He asked me to take a longer route and asked me to write to customer care.
Now this frustrates me even more, a poor post service!!!
I want full refund or replacement with a different model or else I will have to approach to the consumer court.
I will keep you guys posted with the developments.
Thanks,
Mayank
I am facing another problem with Bata, I bought a pair of lifestyle shoes from them. The problem is that the shoe material is such that it makes squeaking noise while walking. Its very embarrassing and irritating when I wear it to office. As this is the fault with the shoe design, the shoe should be replaced. The Bata whitefield manager, Bangalore agreed but refused do anything in his store. He asked me to take a longer route and asked me to write to customer care.
Now this frustrates me even more, a poor post service!!!
I want full refund or replacement with a different model or else I will have to approach to the consumer court.
I will keep you guys posted with the developments.
Thanks,
Mayank
Yes I do agree
M/s Bata is not as it was before They give less guarantees than the other vendors The employees in the shop do not agree and more over they teach us how to use the footwear Do we buy footwears to keep them in the shelves? Their attitude is mainly because of their brand name gained over a period of decades which keeps them going but not the quality now Pricing high does mean quality
M/s Bata is not as it was before They give less guarantees than the other vendors The employees in the shop do not agree and more over they teach us how to use the footwear Do we buy footwears to keep them in the shelves? Their attitude is mainly because of their brand name gained over a period of decades which keeps them going but not the quality now Pricing high does mean quality
Bought a pair of Bata shoes for my wife in December 09 from the Bata showroom at R S Puram Coimbatore and for my suprise the top came off during the first use itself.When approached the showroom, they had agreed to replace the same but didnt do it irrespective of my regular follow up and visits.No one expect such indifferent attitude from a reputed brand.
Dear Sir
I have purchased footwear worth Rs 2600/=
including a pair of sportsshoes ( Rs.1499/=)
from Bata Shoe Store Forum Value Mall Whitefield on 14/02/10.Next day I started to
use the shoes & felt uncomfortble in my left
foot.I continued wearing with the belief that
the uncomfotability willgo.When the problem
did not go I observed that there was a defect
on the rear side of the shoe wherein the inner
side sole facing the heal is stiched folded &
was kept my heel pressing causing problem.On
24/02/10 I approched the store incharge and
brought the problem to his notice.He took the
shoes for inspection by issuing a duly signed
acknowledgement since he could identify me.
The technical problem here is the cash memo .
generated by the computer is missing from me &
the duplicate cash receipt is being despached to the H.O.on daily sales basis.The store
incarge expressing his inability to proceed
further whitout the cash receipt was kind enough to tell me that approching customer ser-
vice knowing the product number & the date of
purcase will solve the problem.
Therefore with above detailes I am pleased
to request your honourable help to kindly direct the store incharge to proceed with the
process of exchanging the shoe & do the needful. .
. Thanking you
Your's sinciarly
Costomer
I have purchased footwear worth Rs 2600/=
including a pair of sportsshoes ( Rs.1499/=)
from Bata Shoe Store Forum Value Mall Whitefield on 14/02/10.Next day I started to
use the shoes & felt uncomfortble in my left
foot.I continued wearing with the belief that
the uncomfotability willgo.When the problem
did not go I observed that there was a defect
on the rear side of the shoe wherein the inner
side sole facing the heal is stiched folded &
was kept my heel pressing causing problem.On
24/02/10 I approched the store incharge and
brought the problem to his notice.He took the
shoes for inspection by issuing a duly signed
acknowledgement since he could identify me.
The technical problem here is the cash memo .
generated by the computer is missing from me &
the duplicate cash receipt is being despached to the H.O.on daily sales basis.The store
incarge expressing his inability to proceed
further whitout the cash receipt was kind enough to tell me that approching customer ser-
vice knowing the product number & the date of
purcase will solve the problem.
Therefore with above detailes I am pleased
to request your honourable help to kindly direct the store incharge to proceed with the
process of exchanging the shoe & do the needful. .
. Thanking you
Your's sinciarly
Costomer
Bata Comfit Sandals strap broke next day . Another piece not available . Cash not returned .
I bought black Bata sandals in comfit style in full price for Rs 1195 on Sunday 14 Feb, 2010 while a upto 60%sale was on from Sector 14 Bata Showroom, Gurgaon .
I wore it just one day to office . It broke in the evening so i had it returned to the shop the next weekend due to my busy work schedule .
They kept the shoes and asked to come back on 25th Feb. I went there and they said since the shoes were faulty they were going to return them and they didnt have the same shoes in same size for me so i should select another pair or a white .
I had selected that pair in full price while the sale was on . I was looking for black comfort fit sandals that looked nice and fit my budget and thats what i bought . They didnt have anything else that i liked so i would like a cash back . But the salesman and manager refused and finally after arguments accepted my suggestion that they would request the piece from other bata shops and would get back to me .
Next week they called and told me the shoe was not available in other shops and i should select some other shoes and they would not return cash .
I am really disappointed in Bata level of service and their lack of commitment -to customer satisfaction or even to fair level of buisness .
I bought black Bata sandals in comfit style in full price for Rs 1195 on Sunday 14 Feb, 2010 while a upto 60%sale was on from Sector 14 Bata Showroom, Gurgaon .
I wore it just one day to office . It broke in the evening so i had it returned to the shop the next weekend due to my busy work schedule .
They kept the shoes and asked to come back on 25th Feb. I went there and they said since the shoes were faulty they were going to return them and they didnt have the same shoes in same size for me so i should select another pair or a white .
I had selected that pair in full price while the sale was on . I was looking for black comfort fit sandals that looked nice and fit my budget and thats what i bought . They didnt have anything else that i liked so i would like a cash back . But the salesman and manager refused and finally after arguments accepted my suggestion that they would request the piece from other bata shops and would get back to me .
Next week they called and told me the shoe was not available in other shops and i should select some other shoes and they would not return cash .
I am really disappointed in Bata level of service and their lack of commitment -to customer satisfaction or even to fair level of buisness .
I purchased 2 pr. Hush Puppies shoes, one in a low heel the other in a higher heel, in bone color. First time I wore the high heels a dime size section of the outer color covering peeled off the top of the toe, as did some pencil size strips on the side. I had the low heels first and put them away after wearing and when taken out to wear again there are peeled off sections on the backs of the heels, sides and around the edge of the area where you insert your foot. Both shoes look terrible and are not wearable. Looks like a thin light plastic color covering over white shoes, and when the covering lets go, you see the white underneath. I have not worn them in water, just to a club. Where can I return these? Need address of mfgr. in USA! Thanks.
Bata India Ltd — No response
Reference our complaint mail dt. 22.03.20 no. 8609 & dt 25.03.20 no. 12579 till nobody attended the call.Requested to help in this regard.
Bata India Limited
6A, S N Banerjee Road
Kolkata 700013
Telephone No. 2227 3786
I purchased a pair ‘Hush Puppy’ shoes from your cannaught place branch about three weeks back. The shoe developed a snag in the sense that the cousine pad at the bottom has swollen as a result the shoe has starting pinching on the front portion. I approached the Manager of the Cannaught place outlet he acknowledged that the shoe was purchased about 3 weeks back from his outlet but blatantly refused to take remedial action in this regard. He was not only insensitive and callous in his approach but also insultive and stubborn.
Considering his strange behaviour I logged a written complaint in the counter and asked for the receipt of the same. He again refused to give the receipt and told me that the company care a fig for these complaints, When I told him that remedy lies with the consumer courts than he very amusingly stated that you can’t find the receipt of shoe purchased three weeks back. He amused the situation with the bright idea that people do not keep generally receipt far weeks together. So he finally told me categorically that though the shoe have developed snag & these are basically defective pairs but you can’t do anything simply for the reason that the receipt has been lost.
My queries to the company are:
1. Does the company has mechanism to check such arrogant officers?
2. Is the company not ready to enquire about the snag in the most prestigious brand of ‘Hush Pappy’?
3. Finally when outlet acknowledge the period of purchase and also own up the purchased material can they still rebuff the customer on the pretext of receipt?
4. Hush puppy is a brand of Bata and irrespective of the receipt the company should understand the snag and improve it and rectify it?
Will the company amend the mistake and take remedial step against the stubborn and arrogant official?
(J.C. Bindra)
New Minto Road Hostal,
Block-I, 7/6, New Delhi
Ph. No.[protected]
Considering his strange behaviour I logged a written complaint in the counter and asked for the receipt of the same. He again refused to give the receipt and told me that the company care a fig for these complaints, When I told him that remedy lies with the consumer courts than he very amusingly stated that you can’t find the receipt of shoe purchased three weeks back. He amused the situation with the bright idea that people do not keep generally receipt far weeks together. So he finally told me categorically that though the shoe have developed snag & these are basically defective pairs but you can’t do anything simply for the reason that the receipt has been lost.
My queries to the company are:
1. Does the company has mechanism to check such arrogant officers?
2. Is the company not ready to enquire about the snag in the most prestigious brand of ‘Hush Pappy’?
3. Finally when outlet acknowledge the period of purchase and also own up the purchased material can they still rebuff the customer on the pretext of receipt?
4. Hush puppy is a brand of Bata and irrespective of the receipt the company should understand the snag and improve it and rectify it?
Will the company amend the mistake and take remedial step against the stubborn and arrogant official?
(J.C. Bindra)
New Minto Road Hostal,
Block-I, 7/6, New Delhi
Ph. No.[protected]
Bata India Limited / Sandals — low Quality,teared
I have purchased Sandals & shoes at Bata india limited,#723,opp Seshadripuram College,Yelahanka New Town ,Bangalore-560064.because of default or teared in sole of sandals
But i Lost my warranty details and had enquired in shop but there were not responding my Complaint.I purchased this in FEW Days Back & loosing trust on Bata products.
so please give attention to my compla& Solve this problem as early as possible
Mob No:[protected]
Thank you
just stop buying BATA products
Respected Sir,
i have purchased Bata sports shoes from Kandivali West, S V road, Mumbai on 30th May 2010 and really felt honor to bought branded company shoes but just before day means on 6th June i was walking on street of garden and unfortunately i got my shoes to be tore from bottom side within a span of seven days i got my shoes to be tore and so shocked with that thinking like big company, bata's shoes has that much inferior quality and also charged high price for that really its ridiculous to seem this bata sport shoes. hoping prompt reply and and corrective action. please help me for his concern
with regards,
Kanu Raval
plz contact me on my email id [protected]@yahoo.co.in
i have purchased Bata sports shoes from Kandivali West, S V road, Mumbai on 30th May 2010 and really felt honor to bought branded company shoes but just before day means on 6th June i was walking on street of garden and unfortunately i got my shoes to be tore from bottom side within a span of seven days i got my shoes to be tore and so shocked with that thinking like big company, bata's shoes has that much inferior quality and also charged high price for that really its ridiculous to seem this bata sport shoes. hoping prompt reply and and corrective action. please help me for his concern
with regards,
Kanu Raval
plz contact me on my email id [protected]@yahoo.co.in
Dear Sir
I purchased a Power shoes of your company(Bata) from BATA SHOE STORE THE FLAGSHIP STORE FD-7 Pitam Pura -34, on 26th March' 10, my recept no. 4400. TIN:- [protected] .and I regret to say that quality of that product is really below my imagination. The leather used for manufacture sole of this shoes is worst and both shoes of shole has broken. I have no satisfaction with the poor quality of products from Bata shoe company.
I have registered the complain on BATA SHOE STORE THE FLAGSHIP STORE FD-7 Pitam Pura -34 to replace it but he said I send his shoes for repair.
After that I went to the shop on deliver date but my shoe not repair properly.
I Mention your Require fiend:-
1.Article No. :- 8084541
2.Nature Of Defect :- Both Shoes of Sole are Broken
3. Date of Purchase :-26/03/2010
4. Date of Claim :-10/06/2010
Sir when I visit the respected Store of Bata (BATA SHOE STORE THE FLAGSHIP STORE FD-7 PITAMPURA DELHI-34), he said company provide 50% claim.
But I want to new shoe. Because the purpose of purchase Bata shoe is Long Lasting (Minimum 3 years). I am your regular customer from last 10 years. So please Replace New Shoe.
Sir I complained many times(10 times) on Customer Services Dept. Bata India Ltd. but still my complaint is under process.
So sir plz replace my defective shoes.
Thanks & Regards,
Dipak Singh
Asst. Manager(Income Tax Dept.)
#[protected]
I purchased a Power shoes of your company(Bata) from BATA SHOE STORE THE FLAGSHIP STORE FD-7 Pitam Pura -34, on 26th March' 10, my recept no. 4400. TIN:- [protected] .and I regret to say that quality of that product is really below my imagination. The leather used for manufacture sole of this shoes is worst and both shoes of shole has broken. I have no satisfaction with the poor quality of products from Bata shoe company.
I have registered the complain on BATA SHOE STORE THE FLAGSHIP STORE FD-7 Pitam Pura -34 to replace it but he said I send his shoes for repair.
After that I went to the shop on deliver date but my shoe not repair properly.
I Mention your Require fiend:-
1.Article No. :- 8084541
2.Nature Of Defect :- Both Shoes of Sole are Broken
3. Date of Purchase :-26/03/2010
4. Date of Claim :-10/06/2010
Sir when I visit the respected Store of Bata (BATA SHOE STORE THE FLAGSHIP STORE FD-7 PITAMPURA DELHI-34), he said company provide 50% claim.
But I want to new shoe. Because the purpose of purchase Bata shoe is Long Lasting (Minimum 3 years). I am your regular customer from last 10 years. So please Replace New Shoe.
Sir I complained many times(10 times) on Customer Services Dept. Bata India Ltd. but still my complaint is under process.
So sir plz replace my defective shoes.
Thanks & Regards,
Dipak Singh
Asst. Manager(Income Tax Dept.)
#[protected]
Dear Sir
I purchased a Power shoes of your company(Bata) from BATA SHOE STORE THE FLAGSHIP STORE FD-7 Pitam Pura -34, on 26th March' 10, my recept no. 4400. TIN:- [protected] .and I regret to say that quality of that product is really below my imagination. The leather used for manufacture sole of this shoes is worst and both shoes of shole has broken. I have no satisfaction with the poor quality of products from Bata shoe company.
I have registered the complain on BATA SHOE STORE THE FLAGSHIP STORE FD-7 Pitam Pura -34 to replace it but he said I send his shoes for repair.
After that I went to the shop on deliver date but my shoe not repair properly.
I Mention your Require fiend:-
1.Article No. :- 8084541
2.Nature Of Defect :- Both Shoes of Sole are Broken
3. Date of Purchase :-26/03/2010
4. Date of Claim :-10/06/2010
Sir when I visit the respected Store of Bata (BATA SHOE STORE THE FLAGSHIP STORE FD-7 PITAMPURA DELHI-34), he said company provide 50% claim.
But I want to new shoe. Because the purpose of purchase Bata shoe is Long Lasting (Minimum 3 years). I am your regular customer from last 10 years. So please Replace New Shoe.
Sir I complained many times(10 times) on Customer Services Dept. Bata India Ltd. but still my complaint is under process.
So sir plz replace my defective shoes.
Thanks & Regards,
Dipak Singh
Asst. Manager(Income Tax Dept.)
#[protected]
I purchased a Power shoes of your company(Bata) from BATA SHOE STORE THE FLAGSHIP STORE FD-7 Pitam Pura -34, on 26th March' 10, my recept no. 4400. TIN:- [protected] .and I regret to say that quality of that product is really below my imagination. The leather used for manufacture sole of this shoes is worst and both shoes of shole has broken. I have no satisfaction with the poor quality of products from Bata shoe company.
I have registered the complain on BATA SHOE STORE THE FLAGSHIP STORE FD-7 Pitam Pura -34 to replace it but he said I send his shoes for repair.
After that I went to the shop on deliver date but my shoe not repair properly.
I Mention your Require fiend:-
1.Article No. :- 8084541
2.Nature Of Defect :- Both Shoes of Sole are Broken
3. Date of Purchase :-26/03/2010
4. Date of Claim :-10/06/2010
Sir when I visit the respected Store of Bata (BATA SHOE STORE THE FLAGSHIP STORE FD-7 PITAMPURA DELHI-34), he said company provide 50% claim.
But I want to new shoe. Because the purpose of purchase Bata shoe is Long Lasting (Minimum 3 years). I am your regular customer from last 10 years. So please Replace New Shoe.
Sir I complained many times(10 times) on Customer Services Dept. Bata India Ltd. but still my complaint is under process.
So sir plz replace my defective shoes.
Thanks & Regards,
Dipak Singh
Asst. Manager(Income Tax Dept.)
#[protected]
Ref No. 20103075 Bata
Dear Sir,
First of all many many thanks for giving positive response.
When I visit the respected Bata Store (BATA SHOE STORE THE FLAGSHIP STORE FD-7 PITAMPURA NEW DELHI-34) the store is under construction. There is no any Bata staffs avaiable at your respective Bata Store for giving any types of resposne.In that situation What I did.Plz suggest me as soon as possibe because my claim validity is till 30th July.
Kindy do needful...
Thanks & Regards,
Dipak Singh
#[protected]
Dear Sir,
First of all many many thanks for giving positive response.
When I visit the respected Bata Store (BATA SHOE STORE THE FLAGSHIP STORE FD-7 PITAMPURA NEW DELHI-34) the store is under construction. There is no any Bata staffs avaiable at your respective Bata Store for giving any types of resposne.In that situation What I did.Plz suggest me as soon as possibe because my claim validity is till 30th July.
Kindy do needful...
Thanks & Regards,
Dipak Singh
#[protected]
Bata Shoes / ISBT, Delhi — default in shoes in 15 days
I had bought shoes from bata india limited.But shoe was cracked because of bad pasting.
I want to change it I had copy of bill also.Showroom
was situated near I.S.B.T .I had asked for change
of shoes but he refused to exchange.
please do the needful.
Tks/Shekhar
i purchased shoes from Bata shop. i purchased shoes of Rs699/ an gave share holder coupon of 20% and pd Rs559.20.the shoes got spoiled befor a month i returned the shoes the manager sent the shoes claim for approval after 1 week i went to shop the manager told me the claim of Rs559.20 had been approved and i can buy shoes of Rs559.20 but i told him that i had purchased shoes of Rs699/ and i will buy shoes of Rs699/ only . the manager refused to do so .pls look in to the mater and let me know Details :BATA INDIA LTD.(556/02092).Shop NO7, 8 Hemleela Apts. Mhatma Phule rd Mulund east Mum 400081
Cash Memo 31-05-10/1/[protected] Article 8916350 Manager Sanjay Tripathi My mobile no [protected] E mail [protected]@yahoo.com
Cash Memo 31-05-10/1/[protected] Article 8916350 Manager Sanjay Tripathi My mobile no [protected] E mail [protected]@yahoo.com
i bought an action flotter slipper in bata showroom for Rs. 250 in adambakkam 5 years back, It is in good condition so would like to buy another one in same size, same model it is difficult to get a same model how can i buy it .Where shall i buy it in chennai i searched in saravana stores, jeyachandran stores, saravana stores (usman road), saravana selvarathinam stores and many bata show room all in vain.
my mail id is [protected]@gmail.com
my mail id is [protected]@gmail.com
Ref No.20103075 Bata
Dear Sir,
Thans for giving response.
I allready submitted Deffective Bata Powe shoe at Previous Bata Store(BATA SHOE STORE THE FLAGSHIP STORE FD-7 PITAMPURA, NEW DELHI-34). Details are:-
Receipt No. :- 927
Articles :[protected]
Nature of Repair :- Check Up
Date :- 10/06/2010.
As you required Name and Address of Respective Bata Store are:-
Bata Shoe Store
1256-A, Rani Bagh Market, New Delhi-110034
Contact Person Name:- Mr. Naveen Batra
Tel.:[protected]
Cell:- [protected]
E-Mail:- navin.[protected]@yahoo.co.in
Thanks & Regards,
Dipak Singh
#[protected]
Dear Sir,
Thans for giving response.
I allready submitted Deffective Bata Powe shoe at Previous Bata Store(BATA SHOE STORE THE FLAGSHIP STORE FD-7 PITAMPURA, NEW DELHI-34). Details are:-
Receipt No. :- 927
Articles :[protected]
Nature of Repair :- Check Up
Date :- 10/06/2010.
As you required Name and Address of Respective Bata Store are:-
Bata Shoe Store
1256-A, Rani Bagh Market, New Delhi-110034
Contact Person Name:- Mr. Naveen Batra
Tel.:[protected]
Cell:- [protected]
E-Mail:- navin.[protected]@yahoo.co.in
Thanks & Regards,
Dipak Singh
#[protected]
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My contact num is [protected]. PLEASE contact me ASAP. I will flourish u with required data whtever u want, n get my shoe replaced.
Swati Tewari
[protected]
Sector 19 NOIDA