[Resolved]  Bata India Ltd — Complaint for shoes purchased on 22nd Nov.2011

Address:

Central Delhi, Delhi

Hello,

It is very disappointing that I have to write this email regarding a complaint that I have to bring to your notice in your products. As a big brand, I expect some durability and quality from Bata footwears but my shoes got worn out in the first two months o[censored]sage.

I purchased two pairs of shoes on 22nd November 2011 from the CP outlet - Bata India Ltd - 16, Regail Building, Connaugt Place, New - Delhi. Bill information for same is CST NO LC/042/[protected]/1051 and TIN NO [protected]. Cash Memo # 22-11-11/1/0072 03664. One of the pairs of shoes have got torn and when I went to the outlet on 10th February 2012 to return the pair and get it exchanged for a new one, I was told that it past 60 days that the policy states. I am surprised to hear that how come a big brand like Bata, cannot exchange its substandard products when I reported the defect only 10 days past the 60 days policy.

I have already sent three emails since 12th Feb but i have not received a single response. Even I went to the outlet from where I have purchased the shoes but they are not ready to replace the shoes.

Regards,
Saurabh Singh
[protected]