Bata — Poor Quality Product b& Service ( Replacement Issue)

Address:

East Singhbhum, Jharkhand

On 11th Dec 2011, I have purchased one shoe (Article code: 8516952, Size -9 ) from Bata Shoe Store located at Sakchi, Jamshedpur, Jharkhand. Shop No -00248 priced Rs 749/-( Seven Hundred Forty Nine Rupees only ). On 2nd February 2012, I found that the shoe get defective ( The lather cuts very badly near the stitching ) hence I reported the matter to the shop manager on 6th February 2012 with the cash memo. He has received the defective shoes on that day and told me to come on 10th February 2012.

On 10th Feb 2012 I have visited to the shop but the Store Manager told me to come on 11th February 2012 within 5PM.
On 11th February 2012 the store manager said me that only 75% of the shoes value will be refund on the purchase another new shoes. Then I asked the store manager that why you have given me 75% instead of 100% as mention in the cash memo. He replied me that “the warranty period going to be lapsed means it’s around 57 days gone from the date of purchase”. Then I have asked again that if you have such type of policies then show me. Then he replied me rudely that replacement will applicable with this condition only. Then I told him that shall I talk with customer care. He replied me that” whatever the customer care given him advise that will be applicable and I also agreed. Then I called to the customer care in front of him and the call centre representative informed that 100% replacement will be given. After that the store manager advised me to come through customer care only. Now my defective shoes are at the store.I have send the mail regarding this but the customer care not responding to my mail.

Under these circumstances I draw your kind attention regarding the poor quality of your workmanship and request for 100% replacement.
I hope a positive reply from your end so that in future we can continue our trust on this brand