[Resolved] Bata — not refunding money

navneetgogia

from Pathanamthitta, Kerala

Address:

Bangalore, Karnataka

i have bought shoes from BATA store in MG road ON 8 DEC 2012 using a bata shareholder coupon which entitles me to get 20 % disc on all bata products . The shoe went bad and i applied for change of shoe as it was in 6 months replacement warranty on7 jan 2013 . But on changing the shoe on 9 jan13, the store charged me the 20% disc amount stating that it is to be charged as we are replacing the shoe. I lodged complaint with bata india regarding this on 11 JAN 13 with complaint number 2561 , but after 15 days of no rEply from company i register complaint again on 28 JAN 13 with complaint number 8095 they said that they would look into this at earliest. but no action taken nor i get any sort of communication from the co . I register the complaint again on 5FEB 13, but all are in vain.

I DEMAND FULL REFUND OF MY 20% AMOUNT THAT I PAID TO DEALER PLUS " COMPENSATION " AS I SPEND A LOT ON CALLS TO CUSTOMER CARE ( EACH CALL WAS OVER 30 MIN DURATION) AND SUCH A NEGLIGENCE FROM BATA, A REPUTED CO HAS CREATED A MENTAL TENSION FOR ME.

8 DEC CASH MEMO[protected]/1/0115
9 JAN CASHMEMO[protected]/1/0058

AS PER BATA POLICIES ALL COMPLAINTS NEED TO BE RESOLVE WITHIN 7 WORKING DAYS BUT IN MY CASE THERE IS OVER A MONTH AND I GOT NOT EVEN A SINGLE RESPONSE FROM THE CO.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Anjali Vishvajit Juikar

from Bengaluru, Karnataka

BATA service — Bata - refunding , Action Not taken

Hi,

on 20 July I asked one of cost 229 Rs. then after going back to home i got some other model code 6618088 - Belinda ( 499 Rs ), I paid also 499 Rs in the shop, but at home i foundthis was by mistaken exchange some others selection which was not fit to my size then I returned it back on 2nd aug but during that time I got some new stuff but this item (
Belinda) they ( bata shop keeper ) took on 290 Rs, it means almost 499
- 290 = 209 Rs is LOST for me, Now I want th 100 % refund becuase I went on 14 days to the shop keep to exchange the thing. Please contact me on mobile for further detail. This is absoletly cheating case as the price goes down bcos of discount and middle of that customer came to exchange the item.

then after this BATA service replied me to ask further details about Name of Store and dates.

###########################################
So after above communcation, I got following response
###########################################

Dear Ms. Anjali,

This is with reference to your feedback received on 11th August, 2008.

We would like to state that it is our endeavor to continuously provide our customers with value for money offerings. Also in accordance with the market dynamics we have internal company promotions and campaigns that include Price revisions from time to time.

We would like to inform you that the article no. 6618088 purchased by you on 20th July was worth Rs. 499. Later when you visited the store for replacement of the same the price was reduced to Rs. 290. Hence you will get a 100% replacement on Rs. 290 from 21 - 80FT ROAD, TIPPASANDRA in BANGALORE store[protected]. (Please note that the replacement value of next purchase will be equal to the current MRP of the similar article as mentioned in your last cash memo).

Please let us know if there are any issues that still need our intervention.

Regards,
Customer Services Dept.
Bata India Ltd.

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but after RE_VISITING the store, the shopkeeper, completely denied to "REFUND" the money or "REPLACEMENT" on the reason of ..."BATA service has not communicated with them..., once they communicate they will INFORM ME".

but so far not single action taken by "Shop keeper" as well from BATA services.

Thanks
Anjali