[Resolved]  Bata Shoes — Faulty Shoes

Address:

Pune, Maharashtra

Sub :- Repair/Replacement of Faulty Shoes.
Dear Sir,
I Swapnil J Shah purchased one pair canvas ladies shoes for my wife from Footworld as on
Date: 08/02/2011:
Bill No CA[protected]:
Particulars[protected]BATA[protected]:
Price Rs.300
At the time of purchase the person who is working in the store he told us shoes have warranty.
We have full faith in the name BATA SHOES & the person who is working with Bata he is the part of Bata so we don’t ask him it in writing & when we have purchased shoes we are in so much hurry because we want to go to railway station as on 08/02/11 for (Goa Express)
On second day i.e.09/02/11 my wife Mrs. Bhavana use the shoes first time and within 1 to 2 hours we came to know that there is fault in steaching of shoes so we keep it separately in the shoe box. We come from Goa on 13/02/2011
As on 15/02/11 we go to Footworld shop and meet to the person who sold us the shoes we tell him that there is fault in shoes steaching after that salesman takes the shoes and told us no problem you do one thing just wash the shoes properly, make it clean and submit it to us & we will submit it to the company. You will get the replacement or at least repairing.
We go to shop as on 20/02/11 for submitting the shoes (due to some important work from 16 Feb to 19 Feb I was not able to go to shop). Then the salesman takes shoes from us and gives the acknowledgment on back side of cash memo of shoes (Scan Copy of cash memo Front Side & Back Side Attached).
After some days when I make inquiry about shoes he told me concern person is not available please come tomorrow then again after some days when I go to store the salesman send us to the other person he may be his manager or senior. That another person told us sir, this canvas shoes have no warranty or guarantee he shown us it is printed on back side of cash memo. I told him salesman committed me the warrantee he tell me it is not possible. Then I ask him can I meet to the owner of store he told me come on tomorrow evening. Then Second day I meet to the owner of store and tell him total story he tell me sir there is no warrantee on canvas shoes you take your shoes back & cancel the acknowledgment.
Then again I tell him sir we have faith on BATA SHOES so we have purchase it from you at Rs.300. why we are not taking shoes from other when we are getting the same shoes at lower price from local market. After long discussion he told me you keep shoes with me. I will try to give you new peace from company. He tell me Person of BATA Company is come on every Monday so you come on Tuesday
After that I was gone to shop for at least 6-7 times but each & every time I get the reasons only.
& height of all things today (31/03/2011) Night when go to shop Mr.Wahidbhai (Owner of Store Approximately) tell me. Your work is done but you will get only 50% of shoe Cost so you have to pay Rs.150 again if you want the same shoes.
Sir, I am taking shoes from Bata when I was in 1st standard i.e. from last 20-22 years.
I hope you Bata Company is not supplying faulty peace intentionally but defiantly I got the faulty shoes.
So we want Replacement/Repairing (But repairing should be in proper form and look of shoes not to be changed) of shoes. For this I will not pay any type of Money.
Hope Bata Company will not disappoint me
Thanking you,
Yours Truly,

Swapnil J Shah (Customer of Bata Shoes)