[Resolved]  ACT Fibernet — refund not processed

Address:

Hyderabad, Andhra Pradesh

i am mr. Kumar
Mobile nO. [protected]

i applied for conection and made an advance payment. on 15.07.10, The Beam telecom pvt ltd encashed the chq, Not given the connection, When asked for refund it takes 15 days compl no 927567 dtd 26.07.2010. They didnot despatch the chq. One Mr. Mahesh customer Care give wrong/false information the chq is already despatched it will reach with in 3 days dated 16.08.2010. Till date (13.09.2010) i have not received the same and Mr mahesh told to contact Mr Durga Prasa @ himayatnagar br. when visited he is not the concern Person told to go and talk to H.O @ Banjarahills.
they give a lame excuses that Their Boss who is @ Main Office in Bangalore is out of station so the chq was not signed.hence could not despatch.(when I approached Mr Durgaprasad Reddy on 03.09.2010)
Is this the reply you people give to the customers.
this you call a service??
Very shame ....
very very shameful....

befor this complaint i made an online chat with Ms. swapna.
she was talikng foolishily that the chq will be despatched on 15 sep 2010 and will be delivered on 15.sep 2010, but today is 13 sep 2010.
and telling that their is a delay in courier not by the Beam telecom pvt. ltd.