[Resolved]  ACT Fibernet — Internet connection is not given

Address:

Hyderabad, Andhra Pradesh

I have applied for beam connection on march 9th 2011,but till now (May 2nd 2011) i didn't get the connection.

I took 6month plan and paid 2000RS.When i had given the payment,executive said that you wil get the connection in 3days(his name is sai kumar,bill colletor,[protected],madinaguda). After 3days when i called the call centre they said minimum time is 10day..which made me shock.Why should he lie to me for the payment.

Now till now i didn't get the connection.I called nearly 31 calls in this 20 days time. my mobile bill increased but now use.As beam has no toll free number.

When ever i raised the ticket in the morning they use to close in the evening.Again i use to raise the ticket in the morning..This is the way call centre people work.When ever i call to them i need to start form the starting.What my problem is and when i applied to the connection and all.

They have so many teams,for wiring one team.They take 2units current from home, for connecting that box one team.For wiring inside the house on team.For putting power box one team.I got wexed.

They are not giving the technicians numbers and they are not forwarding to there managers.What should a customer do in this case.How long i should wait for them..

When i chat in online.They are telling that our server is down we can't connect to your information.Thankyou for conacting the beam.

They have done the wiring and gave the user name and password to me. But when i connected that beam wire to CPU,Beam page is not displaying in the IE and LIght is not displaying back side of the CPU,near cable.

They wasted my valueble time by lieing to me that i wil get the connection in 3days. I waited till 10days also..still i didn't get the connection..They failed to give the connection in 10days..No team work.They are playing with customers.Now even after 20days they are telling that we wil check with our concern department.They are taking tomuch time..For one one team i waited 20days.Still the connection is pending.

Untimate thing is my billing is in process..They are giving me the bill with out giving the connection..
Are customers are that fools to them?

Please take action on them..

Thanks...
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