| Address: | Hyderabad, Andhra Pradesh |
Hello,
Really I'm frustrated with the service provided by these guys.
When I called them up for new internet connection immediately within 2 hrs the collection executive came to collect money.He promised at max 2 days it will be connected but for 2 days nothing happened.I had to call and follow up for minimum of 20-30 times.Customer Executives provide no answer when I talked to the floor managers Anuradha ,Vijay no result only false promises.Finally there Team Lead Mr Lee came to my help.He told it will take 4-5 days as they ae in short of Fibre Cables..finally after I asked for Refund, he promised the next day it will be done. Was greatfull to him that it was done the next day.
This is not the end of my problems, since last 4-5 days daily morning I have got a new job i.e to cal up the customer support and check with them that why my connection is not working.Finally a Technician comes to my place and checks it up, then it start working. Today (May 26th,2010) from Morning,I called the Customer Support almost about 6-7 times No response.Anuradha provides only false promises and keep extending time 1hr -2 hrs. Now again afternoon,when I again try to reach them they donot come over the line. 10-15 minutes I am kept on hold, with a answer that our Floor Managers are not available.
Really Frustrated with such a waste service and customer support. Customer Supoort guys like Namrata donot talk in a proper manner also.
I guess the only solution is to take some other connection, as these people have the only work of taking money and cheating people.
For sure I'm going to drag these people to Consumer forum for the damage and mental tension they have provided me.
Thanks,
Priyanka Was this information helpful? | 
