Hello Mr. C.SARAVANAN
I am writing this letter with very high hopes on you, and believe that you will consider my request or complaint.
First of all My name is Mohammed Sanaullah, Member in Benze Vaccations Club since 22nd Feb 2011, my member ship number is LMM 7610.
I feel very very bad to bring this to your notice, that the executives and the branch managers at Benze are not doing their job in a fair way. I really don’t know if they have been assigned some kind of targets to achieve for the month so that they get some attractive incentives.
What ever be the state of the employees of Benze Club, I feel they should be genuine when they convince a customer to get the membership. They start with polite words, tell load of good features about Benze club etc etc, once the customer pays the amount and gets the membership and tries to get some help from the employees of Benze the response will be very poor and the behavior will be like third rate behavior. I am not telling this with someone’s interference, it happen to me and that’s the reason I am writing this letter to you hoping some good thing will happen to me, being a life time member of Benze Vaccations Club.
When your Tele Caller “Nithya” called me on 19th Feb 2011 I was with my Girl Friend in my bed room, she disturbed it and after that my Girl Friend never came back to me. This was the first mistake I did, that I picked up the phone.
Nithya then told the features of the club like, its lifetime membership, we have Billiards, carom, TT, Swimming pool, AC/Non-AC rooms, Restaurant @ 40% off, Bar, etc. etc. She also told that we get party halls for some b’day functions for free and other things. She told that the room will be for free up till 5person including the member and if it exceeds 5person then we have to pay some extra amount.
Then she gave the phone to Mr. Dinesh (he told he was the Branch Manager) he then confirmed all the things when Nithya told, he also told that everything will be free, and I will also get a Gold Coin (1gm) as a privileged member, he then told about the amount which is 15k and also told that it can be repaid to the bank in EMI at no extra cost i.e no processing fee, no service tax.
I believed it and accepted to pay the money, immediately (within 30 mins) one more Executive Mr. Chandru called in got the address of my home, brought the Swipe machine, and I paid the amount Rs 15000/- he told he will get me the Gold Coin, and massage coupons the next day itself. Till date I never got anything.
Then the next shock was, I got a call from my bank and they told that Rs. 15000/- is been converted to EMI and for this the processing fee of Rs. 1650/- and Service Tax of Rs. 165/- is added, I told them what Mr. Dinesh informed me, but they refused to accept it. I called Mr. Dinesh to inform about this, he shouted at me like anything and we were in a big verbal fight over the phone. Then he told that he will send some mails to the corporate office and will revert the charges which did not happen till date. After this incident whenever I called him he never answers my phone his number is +91- 9094569222.
Then the next shock of my life, I went to visit the ECR Resort with my friends and I met Mr. Leo he told that if we have to stay in room we have to pay Rs. 1450/- approx for twin sharing bases. I then told him what Mr. Dinesh told me, he told its all lie, and all the marketing people will say some lie to cover the customer but whatever I tell (Mr. Leo) is what is true. I got vexed and returned.
Then the next shock I went to Mount Road Club with one of my friend to play Billiards, there I got the news that its only for 30mins and for guest we have to pay Rs. 20 as fees.
I really got confused why did I pay Rs. 15000 + Processing Fee + Service Tax for??? Everywhere I go, I have to pay money, for this if I want to book a room per day I can directly go to any hotel or lodge and can stay for 24hrs for around Rs. 1500/- if I want to pay billiards there are lots of snooker points where I can play it for Rs. 50/- per hour and if I want to swim I can go to any swimming pool and pay Rs. 50 for hour.
Why should I be a member and then to pay for all activities??? I need a clear explanation why your employees told lie to me and cheated me.
If this is not going to happen I am going to send you a court notice against forgery, and mis-leading common people.
I am sending this letter to my advocate and also to one of the media (news paper). If I don’t get a proper explanation I will be publishing it, and will be meeting you in the court.