Bharat Gas — inefficiency

Dear Customer help desk,

Once week back had gone to Bharat Gas office met Ramkrishnan customer service. I told him I want new connection he called Distributor Mr. Venugopal RJ Gas code is 631804, They were insisting me to purchase Gas stove & other home appliances from their office. My requirement was 4 stove busrner but didn't had for 4 days I asked them arrange mean while my collegues gifted me this stove within 10mins immediately I informed them I dont require Gas stove they said ok. When I went to have connection form to be filled up at thier store no one was responding & they asked me to speak to Mr.Ramakrishana customer help desk of Bharat Gas even he was insisting me to purachse gas stove I explained him everything but he didn't listen anything and he gave one area sales Manager number Ms.Sandhya I explained everything to her she said no one can force you to take the bruner for new connection she talked to RJ gas customer service and agreed and they we me Domestic Gas Customer card. Now they have to deliver the Gas cylinder and they have to inspect the hot plate. I had called Ms.Lina arrange the same for today evening morning she said ok now when I called her she is saying now it is not possible I dont have deliver person and the owner this agency gone for lunch he will come after 6pm we can not help you. This is the way to treat customer I have paid money yesterday itself but they not ready to talk in proper manner too. It is total customer harrasement . Is it compulsory to buyhome appliacne from disrtibutor to get the connection.

I need reply for this even I am also in customer service in 11 years we never behaved like this with anyone.


Regards,

Jayshree AN
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