[Resolved]  Bharat Gas — Delay in delivering the domestic gas cylinder .

consumer No.18226, Anekal M/s.Hithyeshi Enterprises, Bharat Gas Distributors, No. 2, Near I.B.ANEKAL Town, Bangalore URBAN Dist. Ph No.[protected]/4840190

I have taken previous delivery on 2/1/09 after that I rebooked for cylinder on 29/1/09 still not recd the cylinder. I personally handed over the compliant letter in writiing with acknowledge slip on 4/2/09 still did't got any supply from the Agency.On 4/2/09 when BPCL H.O.people called Anekal Agency they have given wrong information that previous booking is made on 9/1/09 and supplied on 10/1/09 this wrong. Please find scanned copy of Gas Book Copy as per this previous supply is on 2/1/09 and before that supply is 18/11/08.

After this again on 6/2/09 I have visited your BPCL and informed matters to Mrs. Irena then she has given the Mobile No of Mr.Abisheak ([protected]). Then I called him he has taken the and informed me call this Landline No.[protected]. You trust me or not since yesterday I am trying to contact Mr.Abisheak but he is not taking calls either in his mobile or landline. This is the Attitude of one responsible Officer.Now once again putting in writing that kindly verify my compliant set right the issue.
The working style of this Anekal Dealer is quiet different, he is not following any of BPCL/Company rules. He is making of his own rules. Anekal people struggling like anything for taking for taking delivery of one cylinder. The strong compliants are as under:

1.He is telling every consumer to book only after 30-35 days after the consumption of cylinder.

2.He will take 10-15 days for supplying after the date of booking

3.He is not giving any acknowledgemnt for the Booking made. When I have personally went to his office on 2/2/09 asking for acknowledgemnt slip. The question asked by him is like who is giving that and all. I will not give you can complian to BPCL & all. This is knowledge what he is having about company rules


4.As per rules all the consumers Home Delivery has to be given. But he is doing the same.What he will do is bring some cylinders in 3-4 places of Anekal.People has to wait like Mad dogs in the Street until the cylinder reaches that place because there is no timing some times people has to wait full day also. Suppose 25 cylinders comes means only 25 person will get the cylinder and 26the person has waited from moring to evening has to come back with empty hand.If anybody comes with me I will show this and all.

5.Billing/suppling dates are not matching.








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Dear Sir,

after taking delivery of gas cylinder when we will book another cylinder ?( how many days )

how many days after booking we will get cylinder ?

your requested send information as early as possible

Thanks

Babaso