[Resolved]  Bharat Gas - LPG — Problem regarding refilling of gas and placing order

Address:

Chennai, Tamil Nadu

Hi,

I have problem for getting a refill to my cylinder. As a first step I have called the Agency and placed an order through phone. They said it will be delivered with in 10days. After 10days when every I call agency, there were not picking up the phone or even not responding properly. Even you can find many complaints registered for the same Agency in your website. So, I thought I will place the order online.

So, as a second step, I have placed an order online. After placing the order and when I see the "View my previous order" I can able to see my order. The problem here is, when I again revisited the account and checked my previous order, nothing is visible there (i.e my order details were disappeared). So, I placed the order again. Here is the reference no. "20808798". After two days it happened the same. So, I placed complaint in the bharatgas site itself. But none of them responded and did not received a reply. Again I placed the order with reference no "20900675" and even when I sent the message through my alternate no, I got a message saying you have already registered with the above reference no. So, I verified online again after two days. My order was gone.

This time I contacted customer care through the no [protected]. So, they have given a number 155233 (which is not at all working). So, I gain contacted them, this time they said to add 022 to 155233. Same problem happened again.

I request you help in this regard asap. I have attached the images which I have taken for the reference no.s.

Details:
[protected]
Gas: Bharat Gas
Consumer Name: Vijaya Rama Raju J / Mob: 91 - [protected]
Consumer No: 20514997
Gas Dealer Agency name: Padmavathy Bharat Gas Agency,Selaiyur, Chennai-600073