[Resolved]  Bharat Gas — illegal and irresponsible behaviour of staff

Address:

Thane, Maharashtra

Hi,

We have this connection since Dec 2009 and actively used since January 2010 at Mira road (shanti Nagar). Since then we are in pain for getting the refills of cylinders as the agency have a very irresponsible executives (especially catter box womens answering phones or keeping on hold unnecessarily without putting it on mute, not booking the refill request & when they recall that the phone line is on they gives us the dummy booking no) & when they come back on line they just gives us the dummy booking no & hang up. With this no when we walk to collect refill at the refilling center we realise it is the dummy no & they says we will book now & the cylynder will be delivered to the residence address in a weeks time. After a week when we run out of the gas we call to check the delivery status wher they confirm that it was never booked & now if you want please come & collect it. After going to the center they again ask for the booking no & in many times we have to return back without the refill. Now that the situation is bad they provide us with the booking no & assures that it will be delivered in another 2-3 days or you can come and collect it day after. This is going on for past 6-7 months. Just wanted to ask if this is the only way this agency work. Please give me the contact details to whom this complaint should be notified. Will I get hte response for this mail. With lots of hope I am mailing you. Please revert.