[Resolved]  Bharat Gas — Online booking not accepted by distributor

Address:

Gautam Buddha Nagar, Uttar Pradesh

Dear Sir,

Our consumer no. with Bharat Gas for LPG cylinders is 52078 and our distributor is Chitra Gas Service, Sector 55, Noida. They claim that they do not accept any online booking (done from ebharatgas.com). When we try to do manual booking, their phone number keeps going busy for hours. After years of poor service, I am completely fed up now. It seems the only way to get work done is by bribing the agency's people and getting access to their personal mobile number - do you suggest that we follow that path?

Even if we do manual booking (after calling them for many days) they provide us a two digit booking number instead of the 8 digit number which should be provided. This implies that they are not registering our booking on the Bharatgas portal so that tomorrow if we complain, they can claim that the booking was never made.

This is a complete hoax!

Please let us know what is the way forward and please take action so that consumers can take benefit from the much advertised online and sms booking. It will be great if the owner of Chitra Gas can also take suitable action against its staff and get things right.

Thanks,
Saurabh