[Resolved]  Bharat Gas Services, Mumbai — Misbehaviour by the staff and late delivery of the gas cylinders.

Address:

Maharashtra

I Mrs.Jamuna Shetty residing at Challenger tower-3/1403,Thakur village,Kandivli(e),Mumbai-400101 is a Bharat gas user since the last 32 years.I shifted from my last residence at 53/33, 2nd floor ,Kamathipura,5th lane,Mumbai-400008 to the above mentioned address about 10 years back.I have been continuing with the same gas service since then.
I would like to inform you that at present we are 11 members residing at our present address and due to the large size of the family we cannot afford one cylinder a month.I had applied a request regarding the same to Laxmi Gas Service, Borivli(w), Mumbai along with a copy of my ration card and I was quite satisfied with their service as they took my request and immediately i was given the service as per my request.
The Gas Service later on got shifted to Mahavir Gas Service, Lokhandwala, Kandivli(e), Mumbai.When i informed them about my prior request they told me that they had not recieved any history of their customers from the former Gas Service.On cross checking i was informed that all the customer information has been forwarded to the new service centre.Despite of this to avoid any kind of problems i have submitted a request again at the latter service centre (Dated 16th March 2011).
After doing all this what i get in return from your staff there is "JAb SAHAB AYENGE TAB REQUEST FORWARD KARKE DEKHA JAYEGA." , "SAHAB APNE HISAAB SE AYENGE UNKA KOI BHAROSA NAHI HAI." , "JAB HO JAYEGA TAB APKO PATA CHAL JAYEGA." instead of a straight assurance that my work would be done as soon as possible.I fail to understand as to is this the kind of service that is offered from such a renowned corporate company.I am thoroughly disappointed with the behaviour of your staff as they do not know how to talk to a 62 year old woman.
I would like you to look into the matter and please take the necessary actions as soon as possible.Thanking you in anticipation.

Yours truly,
Jamuna Shetty.