[Resolved] Bharat Gas, Velachery — irresponsible hostile employees

sukismitha

from Tellicherry, Kerala

Address:

Chennai, Tamil Nadu

The staffs of Munusamy Agency, Bharat Gas agency in 100 ft road, velachery are too hostile to bear with. They just illtreat customers as though we r their servants and we have no rights to put further questions other than giving our customer number. They howl at us or cut the line in the mid of a conversation if we tend to ask any further details. I dont understand how people just put up with such irresponsible insensitive staffs and how bharat gas company per se does not look into such issues as it brings a bad reputation to the parent company , leave alone the dealer. its high time authorities take action.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Jaiwins

from Chennai, Tamil Nadu

Yes. Its absolutely true. Such a bad response from the employees, selling most of the cylinders in black market to hotels and tea shop, leaving the consumers with empty cylinders. Simply saying, "the lorry load has not came yet and it will take around 15-20 days to delivery to consumers"

This is totally ridiculous, looks like living in a village and its truly a bad reputation to the parent company of Bharat Gas. The officials has to taken action immediately not only to the Velachery Agency (Munusamy Gas Agency), but all gas agencies in Chennai.

v_prabha2000

from Thiruvananthapuram, Kerala

You are absolutely right. The staff at Munusamy Gas Agency, Velachery are so harsh and rude. Getting connected to their line is a tough job and after so many attempt when we get connected they shall yell and give us a irresposible reply and disconnect without waiting for us.

They have gone to the extend asking us to come and pick the gas cylinder instead of them deliverying it. If this sort of treatment and service continues we need to change to other Gas manufactures. Bharat Gas must be very much aware of this agent but yet to take any action.

All these are practised just to black market the cylinders.

svinothkumar

Yes I agree to this. They are not responding good and no proper delivery.