Bharat Sanchar Nigam Ltd — Non-responsive Customer Care | |||
The Problems I'm facing are mentioned below * Customer Care support Is always non-responsive to there work and never picks the call, and neither call center give proper guidence to customer problem. * We live outside city and any of the products which I'm possessing are of very bad standard such as BSNL Landline and BSNL Broadband. Broadband speeds according to BSNL website should be 1Mbps till 6GB and beyond that its speed should be 512 Kbps but the speed provided to me is only of 256 Kbps. When we use to complaint to the near by Office, they use to neglect this charges and mention the speed is 512 Kbps not 256 Kbps. since I'm Having Proof regarding all and the speed I Had tested From many other Private Host are showing 256Kbps(Download 30kbps and Upload 28.6Kbps) Was this information helpful? | |||
 2 Comments | |||
Comments
Dear sir,
I like to inform you that I can not connect my internet connection more than 4 months due to link failure [ error code 678]. I have contacted your customer care centre again and again but got only sms that “Your circuit has been restored” but till now I did not get any fruitful result from your end and no one can visit my place to identify that problem. I have land line connection which I have take only for broadband connection. Can you tell me 4 months is not too much to solve that type of problem. Why should I pay extra amount for inter in every month telephone bill and why should I continue land line connection if I can not use internet.
Please do the needful at your end.
My landline connection is :[protected]
My contact number is :- [protected]
Thanking you
G.Biswas
I like to inform you that I can not connect my internet connection more than 4 months due to link failure [ error code 678]. I have contacted your customer care centre again and again but got only sms that “Your circuit has been restored” but till now I did not get any fruitful result from your end and no one can visit my place to identify that problem. I have land line connection which I have take only for broadband connection. Can you tell me 4 months is not too much to solve that type of problem. Why should I pay extra amount for inter in every month telephone bill and why should I continue land line connection if I can not use internet.
Please do the needful at your end.
My landline connection is :[protected]
My contact number is :- [protected]
Thanking you
G.Biswas
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![Bharat Sanchar Nigam [BSNL] Website](/img/bn/www.svg "Bharat Sanchar Nigam [BSNL] Website"){kind=small}
![Bharat Sanchar Nigam [BSNL] Address](/img/bn/location.svg "Bharat Sanchar Nigam [BSNL] Address"){kind=small}
Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath, New Delhi, Delhi, India - 110001
BSNL Broadband — Non responsive Customer Care
I shifted my Tel[protected] to new location and telephone line got activated within 8-10 days. For last 15 days I have been requesting customer care to restore my broadband connection, but in vain.I tried all the numbers (Commercial officer, SDO, Raj Nagar office) invariably these numbers are not been picked-up.This is absolutely agonising for customer and misuse of pubilc infrastructure.I don't know whom to contact now for this.
Can some one take note of it and convey my issue to Chairman of BSNL?