[Resolved]  Bharat Gas — poor services

I face very poor response from Mahalakshmi Enterprises (Bharath Gas Distributors )No-2153, 2nd cross, 17th Main HAL 2nd Stage, Bangalore[protected]tel no:[protected], 25274252,[protected] every time I try to do a cylinder booking. First of all their phone line is all the time busy. It seems like they keep the phone off the hook. And if you are lucky to make a booking which they promise will be delivered in a week's time doesn't happen for at least 15-20 days. In fact if you don't follow up, they don't bother to deliver at all. on 22-01-08 I booked for refill through on line booking facility and got waiting list No-17. despite 16 days lapsed no refil is delivered till date. on personal visit to the distributor with complaint they behave rudely. Furthermore, it was observed that on delivery of the refill the date of the delivery on the delivery receipt always found with a prior date mentioned where as the physical delivery of the refill is being done on a later date i.e the bill date for bill No-34871- consisting date - as[protected] where as the refill was delevered physically on 30-11-07. this is regular feature. with 7 family members each LPG refil last for 20-22 days only in my case and the delay is causing lot of hardships to me. I request that the Bharath Gas authorities look into the matter and do the needful and advice some means to get the refill at least within 25 days please. Further, to my surprise on checking the company website i.e. www.ebharatgas.com I noticed that the website does not contain complaint page / option incorporated in it. Neither the FAQs nor the customer services page contain any complaint making proceadure / option. It appears that they ignored it deiberately if I am not wrong. Hoping for an early solution.