[Resolved]  Bharti Airtel Limited — Loss of payment cheque issues to executive

Address:	20, Sarakki Main Road,J P Nagar 1st Phase, Bangalore, Karnataka 560078, India, Pune, Maharashtra
Website:	airtel.in

I had availed of Airtel's 'advance rental plan for getting a broadband cum land line in the month on April. the executive collected the documents and cheque i paid for a 6 months advance rental plan. When I asked for a receipt of the cheque to the executive, I was told that it will be reflected as 'paid' in the 1st months bill for the land line. Last month when I received the bill for the land line which was showing no amount was paid! so I got in touch with the call centre and asked them about it. I also got in touch with the executive who had collected my documents and cheque to inform him about this issue. He asked me for the cheque details, which I also provided him. he promised to call me back. A day later I got a call from the call centre asking me about non-payment of the bill. I explained that I had give a cheque and provided the details of the same to them. I also provided the details (name and contact no) of the executive who had collected the cheque. After this call, the executive never called me and when I tried calling the executive; he did not pick up my calls.

Thus began the journey of getting innumerable calls from the call centre. Every time its a new executive who has been calling and asking me about the same details and giving me a new complaint no. each time with a promise to close it in the next 48 hours. They have been asking me for a copy of my bank statement showing clearance of 'THE CHEQUE' when time and again I have told them that its not getting reflected in my statement and its not presented to my bank. I am then being asked for a copy of the cheque that I had issues, as proof. This is a ridiculous expectations - noone would give me a connection until I would have made payment in some mode. I have been asking Airtel to accept that the cheque is lost at their end and that they can bear the stop payment charges that my bank would levy on me; I would then issue another cheque.

Now I have got collections not only calling up and harassing me, but also visiting my house. on each occasion, I am been asked about 'THE ISUUE''! I have told them that I refuse to give any more information and to get in touch with their internal teams before they try to get in touch with me in anyway. I don't see this going anywhere now and therefore would like to lodge a complaint of harassment against Airtel