[Resolved] Bharti Axa General Insurance — Policy Document issue

mohammed_amjed

Address:

Gurgaon, Haryana

Hi,
This is to inform that I went for online renewal of my car insurance in last week of March 2012 and till date i have not received my policy document.
After multiple times follow up with the National head of the company , they provided me with the softcopy of the policy doucment in which my car CNG value shows 0 , however they have charged the premium for the same. The company said that within 2 working days it will be rectified but it has never happened and also they are not even replying as to when they will rectify. I took a wrong decision to renew my car insurance with Bharti as i thought it to be a very good and reliable brand.
Issues faced with this company.
1) Wrong quotation of premium , they charged me twice after giving quotation.
2) After 1 month when i checked the status of my policy, they said that its in lapse state and when spoke to National Manager, he said that the agent resigned so my policy not processed.
3) Error in policy document, which never got rectified till date, now its the third month after making the premium payment.
4) No follow up and reply to my mails
5) Till date i have not received my original policy document.

I am unable to attach for mails or my policy document
Regards,
Amjed

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Chitresh Kalra

from Gurgaon, Haryana

The worst experience of mine with this company. I was trying to renew my policy(after expiration) and for that inspection was also done on 9th May 2012. It was committed to me that I would be receiving a call once the inspection team would be done with their documentation. Since that day, I am continuously calling them, but every time they promise that their renewal department would give a call. But no call came. Today, the customer care executive told me that they gave me a call last week intimating me that inspection team has rejected and recommended termination of my policy. But the reality is, I have not received any call from anyone.

I am sure writing and sharing experience here would not solve the purpose. I am surely be filing a case against them in consumer court.

Meanwhile, I would recommend everyone not to go for any product of this company.

If someone from the company knows or want to suggest anything contact me here -

Best Regards,

Chitresh Kalra
[protected]
[protected]@gmail.com