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[Resolved]  Big Cinemas — Money withdrawn but no ticket generated online

I have booking tickets for a show through net booking. After entering the debit card details and confirming the booking, the site gave an error message“BIG Cinemas apologize for a technical error. Please get back to us in some time, while we fix it!!!”, and i did not get a confirmation for the tickets I booked. However, the amount got withdrawn from my account.

There were no customer care numbers or mail-id given.so, i sent a mail to 'guest.[protected]@relianceada.com' but didn't get any reply from them.

So I have paid for tickets which i did not get and there is no effort from the company to address my complaint.

My trasaction id is VIN/ADLABS FILM/[protected]/0 with respect to icicibank.
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Aug 14, 2020
Complaint marked as Resolved 
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Comments

1. Transaction towards : POS [protected]

Dear

We have booked Four (2 tickets at at time such for 2 times) online tickets for the movie Shikshanacha Aicha Ghol on dated 16.01.2010 for Anjali Big Cinemas Aurangabad against the above transaction, The amount is debited from my account (Rs 137X2 = 274) but ticket was not generated or I have not get any confirmation from you side through mail or SMS

Now i am requesting you to please refund my money to my saving account no ( [protected]).

Waiting for your reply.

With Best Regards
Govind Deshmukh
Mobile No [protected]
Reply
We have booked ticket on dated 22/01/2011 for dhobi Ghat Show for dated 23/01/2011 but for consicutive 3 time i recieved the massage that the ticket is not booked due to problem from Bank. after i logged off i got massage that Rs 680 has been deducted for three time, kindly refund the same.

My e-mail ID is [protected]@gmail.com

My Cell No. is [protected]
Reply

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