[Resolved] BIG TV — Customer Care Service | |||
Hi All, I do agree that BIG TV Customer Service is pathetic.People in the customer care department are very bad with there communication skills & at time they do not understand your query.The people in the call center need to be trained more professionally & taught how to talk to customers.Giving accurate solution is far thinking......they are very rude on call & there attitude is like you can either listen to me or cut the call. Most of the time the server will be down... End of day we are paying for the service & you got to give us a better service. I have N number of bitter experience which cannot be listed. A suggestion: PLEASE TRAIN YOUR CALL CENTER GUYS WITH BASIC TELEPHONE ETIQUETTES wishing you good luck !!!!! Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
my customer id no[protected], I am using this since last one year. But it is very difficult to handled your local representative as well as your customer care executive. They are always not being pick up the calls and not giving proper response over phone. From last 15 days we unable to use Big TV connection due to not attending the call by your representative and when i am inquired about the call they have replayed that it will rectified shortly. It is also necessary to inform you that they are taking service charge for every call without rectifying problem and without giving any receipt.
Thus, it is requested to look into the matter and solved it at the earliest. If you will fail to do so then I have no option other then to go in consumer forum.
my contact details is [protected].
Thus, it is requested to look into the matter and solved it at the earliest. If you will fail to do so then I have no option other then to go in consumer forum.
my contact details is [protected].
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
47%
Complaints
4659
Pending
0
Resolved
2133
3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai, Maharashtra, India - 400002
View all Reliance Digital contact information
my set box no.is [protected] please see my complaints