[Resolved] BIG TV — WRONG PACK ACTIVATED

[Resolved] BIG TV — WRONG PACK ACTIVATED

S SHAILENDRA KUMAR from Ahmedabad, Gujarat

I have taken BIG TV subscription on Multiple Set Top Box Scheme in which installation charges Rs 500/- will be discounted on second set top box. My smart card no. of both the set top boxes are[protected] &[protected]. On the first connection I have paid 2990/- & for the second one Rs 2490/-. On both I have chosen PREMIUM PACK for six month which is under the offer by the company. On my smart card no.[protected] they have activated POPULAR PACK.For which I have made complaint on their toll free no. on 03rd NOV 08 the complaint no. is 79408318, the complaint has been rejected because their executive has not mention that my connection is under Multiple Set Top Box Scheme. Again I have registered second complaint on dated 08 NOV 08 under complaint no. 79815468. But my compaint is still pending.The company is claiming for solving of compalint with in 48 hrs but in my case almost 9 days has been passed. Kindly help me out. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

VIKAL BANSAL

from Kolkata, West Bengal

Dear Sir/Mam

Please note that I have made a BIG mistake by buying big tv.

I have mailed earlier also but no reply and no solution as well.

My id is[protected].in the name of Navin Bansal.

On 24 OR 25 Feb, I called cce & inqured about different packs available. the cce on the other side informed about a pack of Rs.196/- and even informed about the negetive charges of Rs. 24/-. She said altogether you have recharge of Rs.220/-. I was satisfied.

In the evening at 2030 I recharged my Big tv with Rs. 225/- & called cce to inform to activate my big tv.But the person on the other side said it will take 4 hours to activate.So you call us after 4 hrs and then only we will activate your Rs.196/- pack. I even said that you note down my request and activate it after 4 hours, but the man on the other side said you have to call us.This is not my job. Never Mind.

On next day morning again I called cce and asked them to activate my big tv, but as usual a new problem, lady on the other side said that it is not possible to activate Rs.196/- pack on your big tv because your total available balance is Rs.195/-. You have Re 1 less in your account, so you have to recharge with Rs. 10 more in order to get Rs.196/- pack & again call us to inform about the recharge.( MARTA KYA NA KARTA) I also did. (recharged)

After recharge I inform them and asked them how long will it take to activate. she said 10 min.
I was happy thinking finally I made it.

In the afternoon, I come to know that the BIG SMART guys have activated Rs.110/- pack on my big tv.I again called cce & informed about this but they say nothing can be done now.YOU HAVE TO BEAR US FOR 1 MONTH.

HA ! HA ! HA !!!
what a BIG fool you make of people.

In case you wish to mail me, please mail me at [protected]@rediffmail.com

Thanks
VIKAL