[Resolved] BIG TV — Charging Monthly subscription without showing the channels

[Resolved] BIG TV — Charging Monthly subscription without showing the channels

N NITIN SHYAMSUNDER SHARMA from Darwha, Maharashtra

With reference to the above subject, I would like to bring into your kind attention that, I have subscribed to BIG TV in the month of May 08. The BIG TV offered 03 months free subscription. After passing period of 03 months, the services and channels have been locked from 19th Aug. 08 by BIG TV Center. At that time I had Rs. 50 balance in my account. Since this time, it is inactive. 04 days before writing this letter (i.e. on 20th Nov. 08), I asked to Customer Care about my account balance, the C.C. executives replied that there is Rs. -270 (negative). It astonished me. I asked for detailed account. But he failed to do so. In reply, he just said that you have use the services and channels more than 03 months. How could I do this ? As the channels were locked from BIG TV and I have no controlling over there to restart it, without making recharge. Now after passing 02 days (i.e. on 22nd Nov.08), I again asked for the reasons behind negative balance, he fails to give answer but he said that you have Rs. -725 (negative) balance in account. Just 04 days before, I have Rs. -270 balance and now, I have Rs. -725 (i.e. Rs. 455 were been credited to my account). One thing is not clearing me that, Whenever I click to any channels, a message appears that please subscribe to the channels. i.e. the channels are locked. And if I am not using the channels and services from you, why the monthly subscription is being charging to my account. Its just ridiculous. Please, send the monthly statement of account of my Subscriber ID also clarify (reply) and find the reasons behind charging monthly subscription without viewing the channels. If you fail to do these, I will have no option except to go for it in Consumer Court. Also send me the details about surrendering BIG TV Services. (Must be shameless for you.) An early action is anticipated in this regard. Thanking You. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

saravanan.g

from Chennai, Tamil Nadu

list out those channels are monthly free channels... and big tv tariff plan

Shekhar

from Kolkata, West Bengal

Absolutely agree. I am facing the same problem. There is no transparency at all in what they are doing. I need a monthly statement on how they calculate these rates.

venkata ramana kundurthi

from Amalapuram, Andhra Pradesh

hai,

i am from tuni near vizag dist and i want to know about my account details and the screen is showing i have to recharge with in 48 hours of time and the coustamer care no is not available please send me my account details my card no is[protected]

from Hyderabad, Telangana

I agree this is a big fraud. This problem is there with all satelite TV vendors. None of the local staff or the call center are aware of this rule or are acting smart. I went for Airtel. The moment I paid the initial amount the lady over the phone informed me that after the free period the rental charges will be Rs 9 per day i.e. whatever is the initial monthly package (during free period) selected divided by 30 days.The guy sitting in front of me was saying otherwise till I handed over the phone to him and asked the lady to explain the rule to their own employees. There is a Safe custody option wherein they charge 1 Re per day. It seems this has to be used if the customer is not using at any time after the free period. That means you still landup paying Rs 30 per month for not using any channel ! However this is not comunicated anywhere intentionally because otherwise they will not get customers. This is ideal case for consumer court.

Nalini

from Chennai, Tamil Nadu

The same is happening with my account too.