[Resolved]  BIG TV — complain about remote

dear sir,
i have the problem in my remote and to solve it i complained on 10/oct/2009(complaint no.[protected] but no action was taken from your service centre in 48 hours so i again compalined on the suggestion of customer care dated 12-oct-2009(complaint no.-[protected]) but again no action was taken from your service centre in 48 hours so i again compalined on the suggestion of customer care dated 14-oct-2009(complaint no.[protected] and again complain was closed according to your customer care executive.
as you can see that i complained 3 times but no action was taken, so i request please solve my problem.
thank you!!!
NAME-RAVI KUMAR SINGH
SMART CARD NO[protected]
MOB- [protected], [protected]