BIG TV — WORST SERVICE

I have taken a BIG TV connection 15 days before, my card no is "[protected]" and very next day i am getting black screen with BIG TV Logo.

I have called up the customer care and they gave me a complaint number : "75262878" and assured me that my problem will be resolved in 4 hrs. I waited for 6 hrs and again i called up the customer care, now they said that it will be resolved in 48 hrs. I asked him to tell exactly why the screen is in black with the logo. He said to check the signal condition, i checked it was showing POOR quality. He said we will rectify your problem within few hours. Not the hours are going on days are going on till now no one noted my complaint and didn't rectify the problem. I contacted the person who installed, he said me to press 23467 button on the screen and press OK, nothing happened, his response is very worst. He said if i am free i will come and i am busy right now. See his performance.

I fed up calling up the customer care coz same reply (within few hrs) no action. Then why the hell you are providing the customer care. I disconnected the local cable connection, now we are not able to watch anything.

I want my connection to be connected and if not refund me my full ammount if they can not provide any after sale service to the customers.

HAHAHA This is a good Joke from Reliance BIG tv CC. i bought the setup box on 13th of sep and generate the work id on that day.The CC people told me it will be installed on 20th of sep though it takes 72 hours to install.But after 20 also they did not come to my house for installation.after complaing for the 2 times they also did not come.

Now the joke starts----

From today onwards these CC people are saying that your Date of INsatllaition is 28 th of sep so we cannot do anything.So what type of service is this.Befor 25 these people are saying that the final day of installation is 20 of sep now they are sayion that the installation is on 28.

I hope next time they will say it will the 28th of OCt..

and after one year these people will say it is on 28 th of OCT 2009.

This is the WORST service..Friends if you are planning to buy this BIg tv then simply change your plan...

These people are BIG LIAR...

anybody knows any ISP number in Chennai pls give to me. the customer care is crap and WORSE than any govt office. i wish i would have read all these before i bought BIG TV.

I bought big tv connection on 27th sep 08 and got installed after one week time. On 19th oct 08, there was no pictures viewed in TV, it is blank screen. I called BIG TV customer care no and registered complaint after following their instruction of trying to retreive the picture. But nothing was worked out. So they said they will send some technician to attend it within 24 hrs first.
The there was on one attended. Again i called them, they asked me 48 hrs.
But till now i am calling them, i got repeated answer that, they will be attending today...
I dont know what to do with this set top box without seeing any channel programs...

Please dont go for BIG TV...

You all are right.. even i want to share my experience with you all.. you all have approached only supports agents but I have gone forward and even sent mail to Mr. Anil Ambani at anil.[protected]@relianceada.com in return I did a call from Customer Support head but to my surprise even he behaved in same manner as the agents so now I have decided to approach consumer court a media for the same... these guys S#%K BIG TIME

Dear Sir / Madam,

I am a BIG TV subscriber. My I.D. No. is[protected] in the name of S.S. Mishra. My adress is Saraswati Vihar Colony, Room No.3 Type 3 (Officer Hostel), Civil Lines Faizabad. My connection is facing signal problem w.e.f. 30.09.09 and as such I am unable to see any channel. I have made complaint to this effect on 30.09.09 in the customer care and my complaint no. is[protected] dated 30.09.09. The official neither contacted me on my telephone no. [protected] nor any one turned up to attend the complaint . Furhter I have made complaint on 04.10.2009. Instead of disposing of the previous complaint customer care has given me a new complaint no. [protected]. This is to inform you that it is very negligent act of your customer care cell which shows the very poor service facility. It is requestd to you that my BIG TV connection complaint be served at the earliest . Othervise I would be bound to take further action. My e- mail I.D. is abhishekchief @ yahoo.com. Kindly update me in regard to my complaint either on my mobile no. or on my e- mail I..D.
Further this is toinform you that I have sent two e- mails regarding my complaint but no action has been taken so far by your official which is causing mental and finanacial loss which can not be compensated in any terms.
Hoping for reply

S.S. Mishra
Customer I.D. No.[protected]

worst service big tv

Regarding change of location

We have to change the connection to our new address the address is #27, SAPTHAGIRI NILAYA, 7TH CROSS, MAGADIROAD, BANGALORE-560023. please book the complaint and do the same aa early as possible.