Birla Sunlife Life Insurance Co. — PF amount not received

Address:West Bengal

Sir,

From last 1 year Birlasunlife Insurance co PF dept just asking for wait more time to settle my pf amount. But they till now either giving me the particular date or amount.Even they didn't receive the ph calls, which is mention as a toll free no.
Please help me to get my pf amount, because I am seriously facing financial problem.

For prove I am just paste their reply mails which they send me :


From: ABFSG HR Helpdesk [mailto:hr.[protected]@birlasunlife.com]
Sent: Saturday, July 30, 2011 3:16 PM
To: Debasish Banerjee
Subject: Re: [Ticket#[protected]] [Ticket#[protected]] [Ticket#[protected]] [Ticket#[protected]] [Ticket#[protected] [...]



Hi Debasish ,

Thank you for writing to ABFSG HR Helpdesk.

please note that your PF is under process with the PF team, it is already Sent to PF Consultant for PF Settlement.

request you to allow some more processing time for the same.we will provide you the update very soon.

Please let us know in case of further assistance needed.

Regards
ABFSG HR Helpdesk
Toll Free *[protected] ,
Email * hr.[protected]@birlasunlife.com

Note :Please mention your Name, Employee code and business unit in all the communication to HR Helpdesk

07/29/2011 10:57 - Debasish Banerjee wrote:

Dear Concern,

Why don’t you reply how many days will take to reimburse my amount. And also why don’t give me the contact details?
Repeatedly you send me the same mail instead of give me the information.
Let me know why it was delay? How mach more time did you need?
Please give the exact date.



Warm & Regards
Debashis Banerjee
Mob No:[protected]





From: ABFSG HR Helpdesk [mailto:hr.[protected]@birlasunlife.com]
Sent: Tuesday, July 26, 2011 5:38 PM
To: Debasish Banerjee
Subject: Re: [Ticket#[protected]] [Ticket#[protected]] [Ticket#[protected]] [Ticket#[protected]] [Ticket#[protected] [...]


Hi Debasish,

Thank you for writing to ABFSG HR Helpdesk.

We apologies for the delay

Please note that are doing follow up with our concern team in this regard and would revert to you with an updated status soon.


Request you to please allow some more time for processing, so that the needful will be done.



Please let us know in case of further assistance needed.
Regards
ABFSG HR Helpdesk
Toll Free *[protected] ,
Email * hr.[protected]@birlasunlife.com

Note :Please mention your Name, Employee code and business unit in all the communication to HR Helpdesk

07/26/2011 12:17 - Debasish Banerjee wrote:

Dear Concern,

Please specify clearly hw many days you’ll take? Otherwise send the contact details so I can also track my record.
Please don’t send the same mail.



Warm & Regards
Debashis Banerjee
Executive – Marketing & Sales
3 Wood Street
Govind Mahal
Kolkata -700016
Mail id: [protected]@kolkata.lclshipping.com
Office No:[protected]
Mob No:[protected]
LOGISTIX (INDIA) PVT. LTD.





From: ABFSG HR Helpdesk [mailto:hr.[protected]@birlasunlife.com]
Sent: Saturday, July 23, 2011 12:06 PM
To: Debasish Banerjee
Subject: Re: [Ticket#[protected]] [Ticket#[protected]] [Ticket#[protected]] [Ticket#[protected]] [Ticket#[protected] [...]


Hi Debasish

Thank you for writing to ABFSG HR Helpdesk.

Please note that your query is under process and soon we will get back to you with update on the same, kindly allow some time to assist you better.

Please let us know in case of further assistance needed.

Regards
ABFSG HR Helpdesk
Toll Free *[protected] ,
Email * hr.[protected]@birlasunlife.com

Note :Please mention your Name, Employee code and business unit in all the communication to HR Helpdesk

07/22/2011 10:18 - Debasish Banerjee wrote:

Dear Concern,

Please tell me the specific date. I am waiting from last 12 months, now tell me hw many days I have to wait.
I am facing serious financial problem.

Dear Joyanto Sir,

Please follow-up the case. I am seriously facing financial problem.
Also give me the contact details to whom I can contact directly. The toll free no. no body entertain it.




Warm & Regards
Debashis Banerjee
Executive – Marketing & Sales
3 Wood Street
Govind Mahal
Kolkata -700016
Mail id: [protected]@kolkata.lclshipping.com
Office No:[protected]
Mob No:[protected]
LOGISTIX (INDIA) PVT. LTD.





From: ABFSG HR Helpdesk [mailto:hr.[protected]@birlasunlife.com]
Sent: Thursday, July 21, 2011 6:03 PM
To: Debasish Banerjee
Subject: Re: [Ticket#[protected]] [Ticket#[protected]] [Ticket#[protected]] [Ticket#[protected]] Status of PF. EMP No: [...]




Hi Debasish,

Thank you for writing to ABFSG HR Helpdesk.

Please note that your PF is under final stage of processing. Request you to allow some more time for the same.

Please let us know in case of further assistance needed.

Regards
ABFSG HR Helpdesk
Toll Free *[protected] ,
Email * hr.[protected]@birlasunlife.com

Note :Please mention your Name, Employee code and business unit in all the communication to HR Helpdesk

07/20/2011 15:28 - Debasish Banerjee wrote:

Dear Concern,

According to the trail mail, 15 days is over.
So, can you please tell me when I’ll get the PF amount?



Warm & Regards
Debashis Banerjee
Executive – Marketing & Sales
3 Wood Street
Govind Mahal
Kolkata -700016
Mail id: [protected]@kolkata.lclshipping.com
Office No:[protected]
Mob No:[protected]
LOGISTIX (INDIA) PVT. LTD.










----- Forwarded Message ----
From: ABFSG HR Helpdesk <hr.[protected]@birlasunlife.com>
To: Debashis Banerjee <deb.[protected]@yahoo.in>
Sent: Mon, 27 June, 2011 5:10:24 PM
Subject: Re: [Ticket#[protected]] [Ticket#[protected]] [Ticket#[protected]] Status of PF. EMP No: 8317

Hi ,

Thank you for your request.

Please note that we captured your details and would revert to you with an updated status soon.

Request you to please check with us for updated status after 15 to 20 Business Days.

In case of any clarification, Please get back to us.


Regards
ABFSG HR Helpdesk
Toll Free *[protected] ,
Email * hr.[protected]@birlasunlife.com

Note :Please mention your Name, Employee code and business unit in all the communication to HR Helpdesk

06/27/2011 14:05 - Debashis Banerjee wrote:

Dear Concern,



This is with reference to the appended mail below. My payment is processed on 18th May, But still there is no clue.



Dear Joyanta da,



Would request your kind attention and help in this regard.



Regards

Debashis Banerjee
# [protected]




[protected][protected][protected][protected]





From: ABFSG HR Helpdesk <hr.[protected]@birlasunlife.com>
To: Debashis Banerjee <deb.[protected]@yahoo.in>
Sent: Mon, 27 June, 2011 11:20:04 AM
Subject: Re: [Ticket#[protected]] [Ticket#[protected]] Status of PF. EMP No: 8317

Hi Debashis,

Thank you for your request.


Please note that your PF is under process and you will receive the same shortly.

In case of any clarification or assistance feel free to revert.

Regards
ABFSG HR Helpdesk
Toll Free *[protected] ,
Email * hr.[protected]@birlasunlife.com

Note :Please mention your Name, Employee code and business unit in all the communication to HR Helpdesk

06/26/2011 20:58 - Debashis Banerjee wrote:

Sir,



I am still waiting for your reply......... Hw many days I still have to wait for my PF amount..



----- Forwarded Message ----
From: Debashis Banerjee <deb.[protected]@yahoo.in>
To: ABFSG HR Helpdesk <hr.[protected]@birlasunlife.com>
Sent: Mon, 30 May, 2011 12:00:41 PM
Subject: Re: [Ticket#[protected]] Status of PF. EMP No: 8317

Sir,



How many days I should wait?. And also please let me know weather its possible to direct credit to my bank account. My account is in HDFC bank. Branch :- Stephen House ; Kolkata. If its possible I'll give you the bank account no.

I am egarly waiting for your reply.



Regards

Debashis Banerjee.




[protected][protected][protected][protected]





From: ABFSG HR Helpdesk <hr.[protected]@birlasunlife.com>
To: Debashis Banerjee <deb.[protected]@yahoo.in>
Sent: Wed, 18 May, 2011 3:19:52 PM
Subject: Re: [Ticket#[protected]] Status of PF. EMP No: 8317


Hi,
As per latest update, your payment is in process. Would be released soon.






Regards
ABFSG HR Helpdesk
Toll Free *[protected] ,
Email * hr.[protected]@birlasunlife.com

Note :Please mention your Name, Employee code and business unit in all the communication to HR Helpdesk

05/11/2011 10:49 - Debashis Banerjee wrote:

Sir,



I am still waiting for your reply. Please let me know weather its possible to direct credit to my bank account. My account is in HDFC bank. Branch :- Stephen House ; Kolkata.



Regards

Debashis Banerjee.




[protected][protected][protected][protected]





From: ABFSG HR Helpdesk <hr.[protected]@birlasunlife.com>
To: Debashis Banerjee <deb.[protected]@yahoo.in>
Sent: Sat, 7 May, 2011 1:04:18 PM
Subject: Re: [Ticket#[protected]] Status of PF. EMP No: 8317

Hi Debashis ,

Thank you for your request.


Please note that your query is presently worked upon. We will revert you with an update as soon as possible.

In case of any clarification feel free to revert.



Regards
ABFSG HR Helpdesk
Toll Free *[protected] ,
Email * hr.[protected]@birlasunlife.com

Note :Please mention your Name, Employee code and business unit in all the communication to HR Helpdesk

05/05/2011 12:58 - Debashis Banerjee wrote:

Dear Concern,



Pls let me know the current status of my PF, hw long it will take.

My name is: Debashis Banerjee

EMP code is : 8317

Date of leaving: 10.10.2009





Warm Regards

Debashis Banerjee

# [protected]



















Thanks & Regards

Debashis Banerjee
[protected]
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Birla Sunlife Insurance — no response on clarification request

I bought Birla sunlife Dream plan policy in 2006. Recently I noticed that the fund value is quite low compared to other policy that I hold with another company. Hence I checked in the statement. To my surprise Birla sunlife was charging me heavily every month (Rs.750/mth) as charges towards insurance. Out of my total yearly premium of 25K, about 9K was deducted towards insurance charge !!!!. It is about 35% !! its rediculous. I called up customer care several times asking explaination on this but always get response that systems are down, our managers will get back to you. I also raised it through my online account but no use !....

If I do not get response in next 1 week, I have decided that I will send a court notice to them on the basis of right to information, for not handling customer query and for not responding... Every customer reserves the right to know information on his/her policy. They can not deny it in any case.
Please help me for getting the pf amount.

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