[Resolved]  Blue Star — Gas leakage in condenser

First of Let me inform you, we had one walk in cooler at m/s Markan at 73, Chandigarh installed 4 years back.
I placed indent for another Walk in Cooler 10*8*8 for my firm B M Pharma Zirakpur purchased by paying in advance for Rs 2.25 lacs. The machine went out of order just with in three months and it was informed to your Area Manger Mr Rahul who got it mended however he raised a bill for Rs 7500/-which we did not pay as the machine is in the warranty period but he used remarks like "You are cheater" and we would not provide any service. His plea the damage is on account of Voltage. Our point is that we have used the best available stabilizer and voltage in Zirakpur has not exceeded 220 volts and we are living in India and conditions are not perfect thus either there should not be any warranty or company should stand its commitment.
Further, we placed indent for Markan Enterprise Panchkula which was installed after three months. Ruchika, your agent is to receive Rs 17000/-installation charges but after repeated reminder Mr Balwinder the sales man did not turn up. The most disturbing part is that a person who installed this machine came to our office to inspect the machine, played havoc with the thermostat and the temperature started fluctuating between 15 degree and above thus the life saving vaccines (temp required 2-8) worth Rs 30 Lacks to a pass where it can become ineffective.

My objection is your loyal customers who did spend Rs 4.50lacs are called cheaters by your manager Mr Rahul.
2. Your manager is exploiting by stating that they would not service the machines
3. Your manager in the company of Ruchiks, Chandigarh has put a fault in the machine deliberately when I was not available.
I would request you to look into the matter and the first task is Put the Panchkulla Machine is in order. We expect your reply and mending of Panchkula immediately otherwise the loss incurred on this account would be entirely your responsibility.
Thanks
B B Markan
[protected]

The managing director
Blue Star India,

Dear Sir,
I am extremely sorry to write you, your company has no value for the customers. Even after 24 hrs, your company did not care to find out or to deplore the activity of your manager Mr Rahul, who has a hand in glove with the dealer M/s Ruchiks Sector 40, Chandigarh, under whose guidance the engineer came to inspect the unit but locked the microprocessor at a degree of 20 centigrade with the intention to put us a loss of Rs 30 lacks by way making the vaccines ineffective. In the process he, even you forgot the vaccines are meant for serious patients which can include your or our near ones also. However as a conscious and responsible businessman professional, we did transfer the entire vaccines to our units and the expenditure incurred to do so is Rs 6000/- which we have debited to BLUE STAR. Your manager threatens us not to provide any service during warranty period. In response to this I don’t want to avail any service from your company and decide not to purchase any of your products.
Thanking you,
B B Markan
Copy –Consumer complaint cell
Copy-Chemist Association Punjab/Haryana
Copy – To all members of Ware House Association.—please note the company through their representatives are quoting high price which is negotiable. Genereraly representatives advice the customer to purchase against C forms which is totally illegal. This company’s ploy is to make more profit. Please note, company has supplied me Walk-in-Cooler (Size 10X8X8) at a cost of Rs 2.25 lacks which includes VAT of 12.5% and installation charges. Before signing the agreement, Kindly go through their terms and condition carefully as this company generally rejects claim for one reason or the other. Those who have paid higher price may please contact me so that we take up the issue with the management. Under no circumstances, you should purchase against C Forms as you have not procured C Form to sell their machines.
Thanks
B B Markan
Gen Sec C&S Assosiation
Zirakpur
Mr Beni (Patna) & MrAjay (Jammu)—please educate your units not to purchase against C Forms as it illegal.
C&S Patna
25/07/2009



23/72009




The managing director
Blue Star India,
Dear Sir,
I am extremely sorry to write you, your company has no value for the customers. Even after 24 hrs, your company did not care to find out or deplore the activity of your manager Mr Rahul, who has a hand in glove with the dealer M/s Ruchiks Sector 40, Chandigarh, under whose guidance the engineer came to inspect the unit but locked the microprocessor at a degree of 20 centigrade with the intention to put us a loss of Rs 30 lacks by way making the vaccines ineffective. In the process, he, even you forgot the vaccines are meant for serious patients which can include your or our near ones also. However as a conscious and responsible business professional, we did transfer the entire vaccines to our units and the expenditure incurred to do so is Rs 6000/- which we have debited to BLUE STAR.
Your manager threatens us not to provide any service during warranty period. In response to this I don’t want to avail any service from your company.
Thanking you,
B B Markan
Copy –Consumer complaint cell
Copy-Chemist Association Punjab/Haryana
Copy – To all members of Ware House Association.—please note the company through their representatives are quoting high price which is negotiable. Genereraly representative advice the customer to purchase against C forms which is totally illegal. This company’s ploy is to make more profit. Please note, company has supplied me Walk-in-Cooler (Size 10X8X8) at a cost of Rs 2.25 lacks which includes VAT of 12.5% and installation charges. Before signing the agreement, Kindly go through their terms and condition carefully as this company generally rejects claim for one reason or the other. Those who have paid higher price may please contact me. Under no circumstances, you should purchase against C Forms as you have not procured C Form to sell their machines.
Thanks
B B Markan
Gen Sec C&S Assosiation
Zirakpur/Chandigarh/Panchkula
Mr Beni (Patna) & MrAjay (Jammu) Mr Sethi(Delhi) Mr Kuldep (Gaziabad)
—please educate your units not to purchase against C Forms as it illegal.
C&S Patna
25/07/2009