Broadband Kolkata Telephones - BSNL — Wrong billing

Address:

South 24 Parganas, West Bengal

[protected] [ REMINDER ]

[A CASE OF SR. CITIZEN, DISABLED UNABLE TO MOVE] *

ONCE AGAIN BSNL STARTED SENDING ERRONEOUS BILL AND HARRASING OLD AGED DISABLED PERSON WHO CANNOT MOVE TO PURSUE

CGM , Kolkata Telephones, GM / BB /BSNL
Copy to CMD for initial information,

Priyo Mahodaya,

Kind attention is invited to my letter dated[protected] placed below. Except arranging refund of Rs. 14.22 (what about S.T.) erroneously billed / had to be paid, no positive action has been taken by you so far referred to you. It is observed that making erroneous bill & compelling customer to pay it has become a regular practice of BSNL. For the instant case an old aged disabled person who can’t move had to suffer time & again. Further it is observed that your department did not even bother to go through the past settlement letters mentioned at letter dated.[protected]. More letters, etc will be referred as and when necessary. As regards para 1 of letter dated[protected] you are requested to offer your views at the earliest.

An immediate action is solicited. Namaskaram,

Chinmay Kar 24th May '2011

**********************************************************

A CASE OF "SR. CITIZEN, DISABLED" UNABLE TO MOVE- KIND ATTN. SOLICITED
Wednesday, 11 May, 2011 9:44 AM
From:
"Chinmay Kar" <[protected]@yahoo.co.in>
View contact details
To:
[protected]@bsnl.co.in


Disabler's Desk - I am a Retd. Sr. Citizen (67yrs), Hemaparasis Disabled (60%), right side of body fully paralyzed, cannot move out side with out an escort but can only operate computer / internet with unusual left hand to communicate rest part of world especially in connection with social welfare works for betterment to old age disability and disabled persons
***************************************************************

[A CASE OF SR. CITIZEN, DISABLED UNABLE TO MOVE]

CGM , Kolkata Telephones, GM / BB /BSNL
Copy to CMD for initial information,

Priyo Mahodaya,
Sub: A case of Sr.Citizen, Disabled unable to move- lying with BSNL
Ref: My e-mails dated[protected],[protected],[protected],[protected],
[protected],[protected],[protected],[protected],[protected],
[protected],[protected],[protected],[protected] & GM/BB’S mail
dated. [protected]

As regards item (A) of letter dated[protected] kindly send your views at the earliest so that in case of necessity the issue may be discussed with Nodal Ministry for aged persons, PM, SJE in connection with aged disabled who cannot move out side for what so ever reasons. Incidentally my earlier mail dated[protected] and follow up may be connected.

As regards item (B):- I have received a letter from CAO-TR-ALP bearing No. CAO TR / Email /[protected] dated.[protected] while I was out of HQ. It appears from the letter that either CAO ignored the aspect mentioned regarding disposal of the disputed issue by BSNL Hd. Office in 2009 or avoided issue through a normal reply. Probably CAO is not aware that two of his Senior Accounts Officers had to attend my residence for a detail discussion at the directive of CGM. As such situation stands same / objections sustained as informed vide letter dated[protected]. To enable to pick up loose threads of earlier settlement, only few correspondences made between the parties are mentioned for ready reference and a large number of refund adjustments bills may be connected. My mails to CGM/CMD - CMD/CGM 20.03.09, CMD/CGM 23.03.09, CMD/CGM 30.03.09, CMD 12.04.09, CMD 13.06.09, CMD/CGM 24.06.09, CGM 08.07.09, 06.08.09, CGM 17.07.09, CMD/CGM 06.08.09, CMD/TRAI 29.09.09, CMD/CGM 20.10.09. CMD/CGM’S MAIL DATED 01.07.09, 05.08.09, 28.09.09, [Available on different web sites]
Namaskaram,

Chinmay Kar 11th May '2011
[Due to extreme disability reasons E- governance correspondence solicited]
[Available on Skype, gtalk & Webcom]
[protected]@yahoo.co.in
[protected]@hotmail.com
Visit respective Web site for more details:
Human Right Activist- Yahoo Group, Active Member Disability International Friendship Forum, Humanist Party of India, DAND, NCHRO, Member all leading Disabled forum around the world, Member Disabled group- Facebook, Twitter, MySpace, Linkedin, Orckut etc etc & Ex. President (for a decade up to 21.02.03 - become hemaparasis disabled) of Siddeswari Kali Mandir & Seva Sangha, Gandhipalli, Bongaon, North-24 Parganas,West Bengal, India.
A/III, Mala Apptt , 57, B.P.Road, Paschimputiary, Kolkata-700041 [ India ] {Ty.residence on medical consideration}  For all correspondences please use this address
[ Paschinmara, Bongaon, North 24 Parganas, West Bengal , India . {Permanent Residence)

Glitter Graphics



--- On Mon, 2/5/11, Chinmay Kar <[protected]@yahoo.co.in> wrote:

From: Chinmay Kar <[protected]@yahoo.co.in>
Subject: Fw: A CASE OF "SR. CITIZEN, DISABLED" UNABLE TO MOVE- KIND ATTN. SOLICITED
To: [protected]@bsnl.co.in, [protected]@bsnl.co.in
Cc: "CMD/BSNL" <[protected]@bsnl.co.in>
Date: Monday, 2 May, 2011, 3:08 PM


[A CASE OF SR. CITIZEN, DISABLED UNABLE TO MOVE]

CGM , Kolkata Telephones, GM / BB /BSNL
Copy to CMD for initial information,

Priyo Mahodaya,

Kind attention is invited to my letter dated[protected] & 25.04.2011

I am out of my head qtr. and as such this is an interim letter for your information.

It is to place on record that the discrepancies have been brought to the notice of addressee since their office settled past cases some two years back.

It transpires from a communication received from concerned AO (he has not been addressed) that they have not gone through the earlier settlement made by CGM and just replied casually. Thus issue remains unsettled and I am required to pay bills “Under Protest” In this connection it is further to place on record that all future reimbursement of erroneous bill will be charged interest @ prevailing bank rate in pursuance with Interest Act’1980 since BSNL is in a habit of drawing erroneous bills as pointed out vide letter dated.25.04.2011

In case earlier settlement papers are not available with BSNL kindly let me know by return that “we (BSNL) have lost the earlier documents” I send you papers for ready appreciation and necessary actions.

Hope you have realized the position and take suitable steps so that this disabled is not harassed any more. Thanking you,
Namaskaram,

Chinmay Kar 2nd May '2011

Glitter Graphics



--- On Mon, 25/4/11, Chinmay Kar <[protected]@yahoo.co.in> wrote:

From: Chinmay Kar <[protected]@yahoo.co.in>
Subject: Fw: A CASE OF "SR. CITIZEN, DISABLED" UNABLE TO MOVE- KIND ATTN. SOLICITED
To: "Dr.S.K. Chakravarty" <[protected]@bsnl.co.in>, [protected]@bsnl.co.in
Date: Monday, 25 April, 2011, 9:17 PM

[A CASE OF SR. CITIZEN, DISABLED UNABLE TO MOVE]

CGM , Kolkata Telephones

Kind attention is invited to my letter dated[protected]

1. This is to inform that Tel. Bill for April’2011, Bill dated[protected] drawn again erroneously as visible at www.calcuttatelephones.com is yet to be received[protected], 20.00hrs). I will be away from my HQ and will be carried to my home town to exercise my democratic right of casting vote to be held on[protected] & as such may not be available[protected]. This aspect may kindly be kept in view so that this disabled is not put in trouble..

2. Received a letter from AOTR / ALP-III, Calcutta Telephones, Alipore assuring me that an amount of Rs.14.22 erroneously charged towards late fee is being reimbursed through next bill. Thus BSNL made mistakes for the fourth time and had to rectify their own mistakes subsequently. This is not a good scenario / image for a commercial organization like BSNL.

3. As regards item A & B (Except Rs.14.22 mentioned above) suitable remedial actions as requested are yet to be taken.

Hope you will look in all the 3 items mentioned above and oblige.

Chinmay Kar[protected]



--- On Mon, 11/4/11, Chinmay Kar <[protected]@yahoo.co.in> wrote:

From: Chinmay Kar <[protected]@yahoo.co.in>
Subject: A CASE OF "SR. CITIZEN, DISABLED" UNABLE TO MOVE- KIND ATTN. SOLICITED
To: [protected]@bsnl.co.in
Date: Monday, 11 April, 2011, 9:55 AM

I am a Retd. Sr. Citizen (67yrs), Hemaparasis Disabled (60%), right side of body fully paralyzed, cannot move out side with out an escort but can only operate computer / internet with unusual left hand to communicate rest part of world especially in connection with social welfare works for betterment to old age disability and disabled persons
[A CASE OF SR. CITIZEN, DISABLED UNABLE TO MOVE]

Sri. A. K. GARG CGM , Kolkata Telephones

Priya Mahoday,


(A) Sub: Under compelled circumstance – request made by an
Old aged Disabler vide e-mail dated 9th Feb’2011
Multi Play system for BB Tel. No.[protected]ID No.[protected]
Ref: Letters dated[protected],[protected],[protected] & 26.02.2011

(B) Sub: Telephone Bill from Calcutta Telephones for November, 2010 of 24026000

Ref: Letter dated 17.11.2010, 02.01.2011, 17.03.2011, 04.04.2011 & GM / BB’ mail dated 23.03.11

Sorry, that I had to write again. Kindly refer my letter dated 04.04.2011 in ref to your mail dated 23.03.2011.

No response received so far with regard to item (A) referred to at above.

As regards item (B) I & II it is to state that Rs. 14.22 erroneously charged & paid vide Jan’11 bill towards late fee is yet to be refunded. Jan’11 bill also paid through cheque & in case not received by BSNl, please let me know so that I can refer the matter to concerned Bank & Police authority. Confirmation by Banker’s statement received.
With regard to ‘Fixed charges’ of Rs. 120/- it is to state that payment was made under “Objection”. It is to inform that Web bill shows that the fixed charges of Rs.120 [- is again included in bill for April’11. & no cognizance has been given to you mail dated 23.03.2011.

Incidentally it is to mention that a settlement was made by you ii 2009 when a fixed amount of Rs.662/- (fixed payable amount for HP=UL750) is required to be paid, a life time modem is free for me etc. Since then there has been no change in billing & status. The issue was settled at the intervention of CMD / BSNL by CGM / Kolkata. It is now apprehended that one fine morning some down stream official of BSNL may raise a question how this can be done by CGM i.e any subsequent differential treatment tantamount to challenging authority of CGM.. However sine the issue is with in the knowledge of CMD, a copy of this will be endst. to CMD after a week for initial information in reference to CMD’s letter dated.10.03.2009. Namaskaram.

Chinmoy Kar 71th April '2011
[Due to extreme disability reasons E- governance correspondence solicited]
[Available on Skype, gtalk & Webcom]
[protected]@yahoo.co.in
[protected]@hotmail.com
Visit concerned Web site for more details:
Human Right Activist- Yahoo Group, Active Member Disability International Friendship Forum, Humanist Party of India, DAND, NCHRO, ADR, Member all leading Disabled forum around the world, Member Disabled group- Facebook, Twitter, MySpace, Linkedin, Orckut etc etc & Ex. President (for a decade up to 21.02.03 - become hemaparasis disabled) of Siddeswari Kali Mandir & Seva Sangha, Gandhipalli, Bongaon, North-24 Parganas,West Bengal, India.
A/III, Mala Apptt , 57, B.P.Road, Paschimputiary, Kolkata-700041 [ India ] {Ty.residence on medical consideration & OFFICIAL COMMUNICATION ADDRESS}