[Resolved]  Bses — Long Power Cuts

Address:

West Delhi, Delhi

I'm a resident of Virender Nagar, New Delhi. For the last 10 days residents of this area are facing huge problem of Power cuts. The cuts are of 6-8 hrs daily. :'( There is nobody who can solve our problem. The power comes around 04:00 am. We've small children and they have to go to school early. But due to these power cuts they are not able to get proper sleep and can't study. And they are also not able to attend their schools. Working people are also getting late to their offices. Complaints are registered many times but they are of no use. Because, first nobody picks up the phone at BSES secondly, if after dialing many times somebody picks up they don't have any idea. Only one excuse they give 'Break Down'. How it can be possible to have BREAK DOWNS for so many hours and at the same times daily. And we think BSES doesn't have sufficient customer care staff, whenever we call them, all of their so called customer care executives remains busy on the other lines to attend their valuable customers. Damn, we don't know where they are busy. If power goes at 10:00 pm and we call BSES, they say that the power will come at 11:00pm. When we call at 11:00 pm they say it'll come at 01:00 am. Again we call them at 01:00 am, they say it'll come at 03:00 am. And again we call then they say it'll come at 04:00am. They all are making fool of innocent people. Sometimes we feel that we're not living in the Capital of India. This is the basic necessity which govt. has to provide to their citizens. We think that this (https://www.consumercomplaints.in) is the last option we have.