[Resolved]  Bses — Wrong BIll

I AM STILL WAITING FOR THE ACTION TO BE TAKEN BY THE TEAM...

BSES has replied us back that they cant help and we have to visit the division office. Why should we visit when bill is incorrectly generated by BSES...

would except an early action...

Have not got any proper reply from BSES... They are adamant that their bill is correct...

First their meter gets faulty which gets replaced by them….. Now instead of generating bill on last correct reading they are giving me a bill on some average and with arrears wherein i have paid all last bills on time then from where have these arrears generated...

I WANT THE BILL ON CORRECT METER READING which was there before it got faulty and started running fast…………..

This is just mental harrasement nothing else...

Eitika
[protected]

My 1st mail was sent on 17/7/2012 wherein meter complaint was lodged and we clearly said that bill should be on correct and proper meter reading…

Our last proper Meter Reading before meter got faulty was as on 30/05/2012 was 15525 and as on 15/7/2012 it was 18029/- for which complaint was lodged and meter was found faulty when engineer visited on 18/7/2012.

Then we get a bill (duplicate bill attached) of 21380/- stating arrears and now this bill with an increase of approx 10k i.e.31470/- (today 16/10/12).

also as per our compensation history, how come from 31/5/2012 – 7/8/2012 units increased soo much as this was the same time when meter was faulty as OLD METER GOT CHANGED ON 7/8/2012 only………

WE NEED CORRECT BILL...

From : 31-05-12 TO 07-08-12

No. of days: 69

Units: 3497

Total Bill Payable: 22470

We are trying to resole this issue by speaking to Brijesh Jha but he is not at all giving a proper response... He is just asking us to pay the bill and not agreeing on BSES's fault...

Dear Mr. Jha,
Thanks for your quick reply.

Just to bring to your notice, we are those set of customers who believe in paying complete legitimate amount in time. Although in this case as mentioned in your previous reply you have admitted that the meter was faulty and hence it was replaced. Now as per our understanding and as mentioned in your policy (attached) point 43 section III in such cases last six or twelve months billing are seen or last year same time period bill is seen to calculate amount for payment.

I have mentioned below bills of last ~ 2 years wherein the highest being Rs.9170/- then on what basis is 22470 calculated.

Our intension is very clear “WE WANT TO PAY” but “WE WANT TO PAY THE RIGHT AMOUNT”

We have our hearing in the consumer court on 11th Nov regarding this matter hence, if you can please help us in sorting this matter before that day.

From To No. of days Units Total Bill Payable
[protected] [protected] Wrong Meter Reading hence high bill, need clarification on this…
[protected] 1437 7920 PAID
[protected] 727 2940 PAID
[protected] 638 2810 PAID
[protected] 811 3590 PAID
[protected] 1494 7290 PAID
[protected] 1859 8050 PAID
[protected] 2105 9170 PAID
[protected] 788 2540 PAID
[protected] 621 2191 PAID
[protected] 507 1654 PAID
[protected] 913 3413 PAID

CA No.[protected] CRN No. [protected]

We have received bill of Rs.40 for the period 6/4/15-6/5/15 (30 days) for 0 Units and then Rs.2760/- for the period 6/5/15-1/6/15 (26 days).

This bill is absolutely wrong and needs to be corrected with correct reading.

amendment of bill

complaint no [protected]. no reply to this complaint

I would like to report that today I received the BSES bill of Rs 6940 which is due by 10/7/2021 and the bill is for last 91 days. However I have paid Rs 430 on April 2021, Rs 2650 on May 2021 and Rs 2810 on June 2021. This is really strange. And when you call the BSES Helpline to get a clarity on the same, they have no proper answer to your query. This seems like I am paying for the same period twice which is really not acceptable. I need the correct bill and I would be more than glad to pay the same.

Thanks & Regards,
Suswagata Dey
[protected]