[Resolved]  BSES Yamuna Power Limited — Electricity Meter Replacement of non working meter

Sub: Replacement of Faulty Meter bearing K.NO.[protected]


Sir,


I am forced to write this mail after I am fed up of your officials at BSES office, Shankar Road. Day before yesterday my electricity meter stopped working. I called up customer care immediately but came to know that the complaint for meter replacement could not be entertained when customer is getting electricity. Next day ( yesterday ) I called up customer care again and asked to log the complaint but again got the same reply and also I was informed to submit an application along with the fees of Rs. 57/- to Shankar Road office.


Today When one of my representative went to Shankar Road office in Room no. 103 for replacement of meter, the official ( Mr. Khem Raj) sitting there denied to take application for replacement of meter.He informed to clear the dues first when all previous bills are cleared.

Being a sincere customer it was my duty to inform BSES about the problem. But felt very disgraced to see the behaviour of your officials.

I have no problem as the electricity is coming to my office but the loss is of BSES.

Thanks and hoping to get an appropriate reply and action.

Manoj Komal
S/o Late Sh. Surinder Komal
16/681 Faiz Road, Karol Bagh.
New Delhi-110005
Contact: +91 [protected]

CRN No. [protected]
New K.No.[protected]