[Resolved]  BSNL - Andhra Pradesh Circle — Applied for shifting of Telephone No.[protected] in the month of Aug. 2010 & got shifted in the fag end of the month - Sept. 2010

Address:

Visakhapatnam, Andhra Pradesh

I made a request for the shifting of my land line connection no.[protected] in the month of Aug. 2010 from Murali Nagar, Madhavadhara, (Industrial Estate Exchange) to Madhurawada ( Opp. Car Shed Jn. exchange). It took almost one month for the shirting. The above phone facility was with a Broad Band under Home Plan. Even though the shirting of the telephone took pace in the fag end of Sept. 2010, I could not be provided the Broad Band facility for almost another 10 days. After a long pursuasion and complaint to the DE, on[protected] I could get the BB facility. Till then i.e. upto July, 2010 I paid the telephone bills & there were no arrears. The monthly bill for Aug. 2010 payable in Sept. 2010 could not be received by me inspite of my clear cut information with regard the change of address to the concerned authorities. I received the Bill for the month of Sept. 2010 payable in Oct. 2010 with some call charges & monthly Broad Band facility charges of Rs. 750/-. I paid the bill well before time - on[protected]. Inspite of prompt payment of my Sept. 2010 bill, my telephone line was disconnected with a message that some amounts were due. After verifying from the call center I could understand that the bill for Aug. 2010 of Rs. 923/- was not paid by me. I paid the samel on[protected]. My request to the concerned authorities is that when I was not able to utilize the telephone & Broad Band facility for the month of Sept. 2010, the charges for Broad Band facility of Rs. 750/- should not have been charged. Since I had paid the bills upto date, the excess charges be appropriated in the next bills. From the previous payment records also the concerned authorities may verify that I was always a prompt paymaster. Pl do the needful at the erliest.

My email id : [protected]@yahoo.com