[Resolved] BSNL — Sale of product without infrastructure / performance

gyeshu

from Gurgaon, Haryana

Address:

Chennai, Tamil Nadu

Dear Sir, Third e-mail / Reminder,

despite of my kind request to give me the EVDO service as promised by your organisation and my effort to support your team to establish the service at Gurgaon, Noida it was not done till now.

For this I was in touch with Madam Mageshwari EVDO service centre, Mr. Stalin at Flower Bazaar BSNL office and DE Mr. Jayakumar at Avadi.

All of them had expressed their inability to get the service and from the date of my purchase i had not used it except for a day at your BSNL Flower Bazaar offer to activate the EVDO card.

It is unfair to sell a service which is not yet established as per the claim of your offer ( National Romming ) to a loyal customer like me. Now I feel just like a sacrifice Goat in front of BSNL and no one reply or respond to my complaint.

I had left with no option to approach Consumer court and new agents or the President of India to respond. If She too does not respond then this is the fate of Indian consumer and BSNL customer.

I hope any one of you honestly justify or recognise my claim.

With best regards
K.Ganesh Babu
EVDO customer
EVDO user Id :- [protected]
My Contact mobile no:- + 91 [protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

hxkrish2

from Chennai, Tamil Nadu

BSNL flower bazaar office functions very pathetic. I'd posted a courier for establishing ECS (auto debit payment) for my monthly bills. It reached them 29-Aug-17 as confirmed by courier company. Today is Sep 20th and they still have not activated ECS for my connection!! More harrowing than this is the fact that I can't reach to any of their staff in that office.

I've tried[protected]they said it is mobile section when I called first time. After that, I called thrice but they never picked call!!),
[protected]A lady attended my first call and said I’ve to come in person!! Then, what's the point in me sending a courier!! When asked for branch manager number, she didn’t give and just hung up the phone in the middle!!)

I also called 2539 6767 and[protected] but nobody ever attends the calls!!

I also called BSNL helpdesk centralized number[protected] they at least listened to my issue but ultimately told action is pending with concerned branch and asked to check after a week. But even after 3 weeks, nothing changed. And these helpdesk guys have no way to reach the flower bazaar Branch guys!!

Really pathetic customer service****** I don't get why they can't given an easy online facility to enroll for ECS - so many other phone companies do that so easily. No wonder people are running away from BSNL!!