BSNL — bad working of modem

Address:

Jabalpur, Madhya Pradesh

sir i m a user of bsnl broad band. i have taken modem on rent from bsnl..we have 2 pay rent monthly for modem.......and it has been said by bsnl that any problem related to modem will solve by bsnl............
but my modem is out of service from approx 2 month and i have called in bsnl exchange..many times but not get solution yet..................
sir i want to return my money back of previous two month...and new modem