[Resolved]  BSNL Bangalore — Excess Billing for Broadband

Consumer No. 48703314
Telephone No. 26729884
Plan : DataOne Home 500

With the current broadband plan, unlimited download facility is available from 2AM to 8AM. But even downloads done during this time is ALSO billed & hence it has crossed the usage limits.

Worst part is that if you call up Bill Enquiry nos., either its always busy or its always unattended[protected], [protected] Though this is changed to 26941458, bills don't have the changed no.!!). When finally at some point of the day, somebody attended the call, there was another no. that I need to call for such complaint & thats always unattended no., finally landing up nowhere on my complaint, I'm filing it here.

Thanks & Regards
Mithun GN
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Aug 14, 2020
Complaint marked as Resolved 
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Very Poor Response by BSNL on resolving issues. The net connection goes off every day for 3 to 4 hours in the afternoon. None of the complaint lines work to register a complaint. The reference number raised on 15/jun/[protected] has still not been addressed.
hi sir our compney land line is discanected so pls let me know the problem and we paid last month bill its landline no is 28399965
Dear
Kindly dis

















































































































































































Sir.


Kindly disconnect our telephone line No 26724673. I had given several times the complaint about the disconnect my telephone line. But the bill was sending every month. Please knndly disconnect it immediately. we will be surrender our phone shortly.

Thanking you sir,
Yoursfaithfully
J.Gajendra Naidu





S
Even though we have paid the bill before the due date we have got the bill again with the same amount .should i have to pay the previous amount also with the current amount.
Can you please help us to track the data usage? where exactly do i go to get it checked. Several calls to the helpline is not helping us in anyway.

i seriously thing you should scrap the helpline or grievance numbers as they are mentioned only for namesake and are left unattended always. Such pathetic customer service. We have to run to the office even for a simple or a silly query as BSNL do not have the mail id's or phone numbers in working condition.
HI I AM FACING LOT OF PROBLEMS IN bsnl broadband service...
1) it becomes vey slow ..needs more than a minute to load the page
2) if called to customer care no proper response.. people r not trained to guide consumers..
3) always byzzy if called to complaints and grevences no...i[censored] r not intersted y should u give those nos. and waste u'r and our TIME
4)bill ususlly dosenot come regularly..
and no proper information passed to the consumer

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