[Resolved]  BSNL Bangalore — Telephone disconnect, in spite of making Payments

Address:

Karnataka

Dear Sir,

Inspite of making the telephone line promptly through Bangalore one, the telephone dept have disconnected the Landline. The telephone is dead from September 11, . The payments have been made & also I have sent them the creen shot of the pament made from the bank & still the line is not activated.
BSL take complaints online but ensures that they do not take care of complains & give telephone nos & email to contact but nobody responds.

We do not know whom to contact to get this resolved.


From: Metilda Molly Thomas
Sent: 27 September 2011 PM 01:07
To: '[protected]@bsnl.co.in'; '[protected]@bsnl.co.in'
Cc: '[protected]@BSNL.CO.IN'
Subject: FW: BSNL Customer Care Update
Importance: High

Dear Sir,

I had raised a complained on the website that my Fathers telephone line K O Porinchu (Telephone No:[protected] has been temporarily disconnected. The payments for the telephone bill has been duly paid on time to Bangalore one office, RMV II stage & the amount has also been withdrawn from my account. The same had been to '[protected]@BSNL.CO.IN' with the bank transaction details. But till date the telephone line has not been activated.


All clarifications & requirement by your dept has been clarified but I still do not understand why do the department take so long to get the line activated.

Would request you to please activate since my parents are very old & sick. It would be really difficult for them to communicate on any emergency if the telephone is not active.



Transaction Accounts - Cheque Status Inquiry


Cheque Details
Cheque Number 24866


Payee Name BANGALORE ONE


Payee Bank Name U.T.I. BANK LTD. (UTI)


Cheque Amount INR 593.00


Transaction date 07/09/2011


Value Date 07/09/2011


Transaction Type DR





Thanks & Regards

Molly Thomas
From: Metilda Molly Thomas
Sent: 25 September 2011 PM 10:48
To: '[protected]@BSNL.CO.IN'
Subject: RE: BSNL Customer Care Update
Importance: High

Dear Sir,

The payment has been made to Bangalore one on Sep 05 & the amount has been deducted from the account on September 07. Please find below the bank transaction details for the same. Request you to please get the telephone line activated:


Transaction Accounts - Cheque Status Inquiry


Cheque Details
Cheque Number 24866


Payee Name BANGALORE ONE


Payee Bank Name U.T.I. BANK LTD. (UTI)


Cheque Amount INR 593.00


Transaction date 07/09/2011


Value Date 07/09/2011


Transaction Type DR




Please revert if you require more justification on the above.

Thanks & Regards

Molly Thomas


From: [protected]@BSNL.CO.IN [mailto:[protected]@BSNL.CO.IN]
Sent: 24 September 2011 PM 03:59
To: Metilda Molly Thomas
Subject: BSNL Customer Care Update

Dear K O
Thank you for using BSNL customer care portal. Your request for General Complaints has been updated by us.
The Request details are as follows :
User Name : K O
Service Type : General Complaints
Portal Request ID :[protected]
The Updation details are as follows :
Request Status : Request is Completed
Remarks : AS PER ACCOUNTS 14-JUL-11 TO 07-SEP-11 OF RS 592 IS PENDING. PL PAY THE BILL. FOR FURTHER QUIRY U CAN DIRECTLY CONTACT CONCERNED ACCOUNTS ON 23370607 PL
For any further information, you can mail at [protected]@BSNL.CO.IN
You can alternatively call at[protected]

Regards
BSNL Customer Care
http://portal.bsnl.in/bsnlcca/login.aspx

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