BSNL Bangalore — Local Shift of Telephone

Sir, I am an Air Force Officer posted to Bangalore. I had given an application for local shift of telephone from Jal Vayu Tower Bayyapanahalli (Tele NO 25950192/ Consumer No.[protected] to my present address(P 4/3 Vishwa Vihar, ASTE Officer's Enclave, CV Raman Nagar, Bangalore 560093) on 28 Mar 12. So far no action has been taken by BSNL Bangalore (East) to address my application. I have visited the BSNL office in Indhiranagar (Bangalore) on numerous occasions but to no avail. I have also personally met the DGM (Sales) Mr Pradhani on 3 May 12 who assured me that the problem would be solved in three days time. It is the 19th May today and still the phone has not been transferred to my present address. Being a pilot in the Air Force I am out on commitments very often and thus not able to follow up this issue with BSNL. However my question is .......does the common man in this country, have to keep visiting the BSNL office every now and then in order to get a simple phone locally transferred. Due to the non availability of Internet at home, my wife's work has also got affected and her management has threatened to terminate her job. It is my request to you kindly do the needful to make BSNL (BBangalore) address my problem .