[Resolved]  BSNL Broadband — Broadband dysfunctional and bad service

Address:Gautam Buddha Nagar, Uttar Pradesh

Hi,

This is Sandeep. I have subscribed to BSNL broadband plan after much reluctance given their "world renowkned service" (*sarcasm*)
So, the broadband comes and doesn't function for 3 weeks after the first day. And me and my wife have to go from pillar to post.
Here is how the conversation goes for 3 weeks.

BSNL agent 1: Shaam ko aa jaayenge madam
BSNL agent 2: Kall 11 baje yaad dila dijiye
BSNL agent 1: Gupta ji ko phone kijiye, wahi modem supply karte hain. Aapke modem mein problem hai
Gupta ji: Modem mein problem nahi hoga. Connection mein problem hai
BSNL agent 2: Kal 11 baje yaad dila dijiye
BSNL agent 1 : Hum 1 ghante mein aa rahe hain
BSNL agent2 : Kal 11 baje yaad dila dijiye

Given such chatty people I wonder why people hate BSNL so much

An awestruck customer

Kendriya Vihar, sector-82
Noida
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Aug 13, 2020
Complaint marked as Resolved 
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I am the business of ecommerce and my entire business heavily relies on Internet.
BSNL is not worth. I've used it and will never recommend it again.

Local ISP provider Durga Enterprises owned by Mr.Grover is not reliable either.
Mainly they do not have backup during power cuts in summers.
Deployed poor network infrastructure and switches, it doesn't even start to rain and you are disconnected.

I tried Tata wimax for 2 years but the plans are not economical and their speed is fluctuating all the time.
Not only that. Even after having a prepaid tata wimax service, if you don't want the service for 2 months, they send recovery agent just like post paid to remind you to pay!!!

I was in UK for 2 months and told the customer care when they called me that I will renew my subscription once I'm back in India. When I returned, they already took away the wimax CPE from the roof.
Since that day I hate tata wimax services.

BSNL is not in mu option list. I am currently using local cable and during downtime my mobile 3G tethering.
I completely agree. BSNL service in Kendriya Vihar-2, sector-82, Noida is extremely bad.

Even I am facing lots of issues with BSNL broadband connection, since I have taken the connection. Not even a single day, I am satisfied with the speed. I have subscribed to 4 MBPS unlimited plan, however not even a single day I got at least 1 MBPS speed. Already complaint many times, but with out resolving the issue, they will close the ticket.

I would recommend not to take BSNL broadband connection, if you are staying in Kendriya Vihar-2, sector-82, Noida .

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