[Resolved]  BSNL Broadband — Broadband connection Problems

Dear Sir,
I am User of Broad band service in Hubli, lingarj nagar. My Telephone no is[protected] in the name of mahesh S Badigannavar. I am using broad band service since from last 7 month. Initial 4 month service was very satisfacotory, but after that i am regularly facing problem while using the internet.I have complained your local customer care service but they could not sole problem yet. My brother is staying in Marutias we are contacting him regularly throuh broad band but due to this bad service we are not able to contact through online. we are making calls through my cell hence i am paing more because of your bad service.
Sii i am very much proud to be an BSNAL user but i am not satisfied with service. Hence i request you to kindly solve my problem. I hope you do the needfull.

Thanking you
Arvind S B
[protected]

N A — BSNL Problem

Ages have passed since I registered for a BSNL broadband connection(already have their landline connection), but the attitude of their people is so terribly pathetic that I am still waiting...

Dear sir,
MY name is Dr.K.M.Mathunny.i am using broad band plan 500c, and i given application for change of my plan to 700UL PLUS on 9/5/2008 but still now they didn't change the plan.i enquior about the matter theadical and pathanamthitta but they are saying that, we done everything here, it will come and all.why it like this i need very urgently.please do the needfull.thnk you.
my number is [protected]

BSNL Broad Band Connection Problem — BSNL Broadband Connection Problem

Hi,

My name is Bhargavi bojji. i reside at 156/8, S8 opp c main, vysya bank colony, hulimaavu.


we have problem with DSL Server in BSNL Broad Band. i requested to MR. Byatarayappa(service engineer in hulimavu) to check the status of server. he never responded to my mails. my service is getting down. i have this problem since a week.


i called jp nagar number, but always this number keeps on hold/engaged.

my details are :

Phone nO; 26480599
mobile no: [protected]

i would like to wait for another 3 more days . if nobody is going to respond then i would like to put forward issue to consumer court.

looking forward to hear from you

thanks
bhargavi

BSNL Broadband — Worst service quality seen ever

Sir,
I have taken a BSNL Broadband connection[protected] last month. Since it comes in combo pack with BSNL phone I applied for the same also. I have two complaints
1) I applied for std, as I have no local usage and they provide some free usage in combi pack, but the same has not been activated, whenever i call they say you have to go to the exchange for the same.
2) I took this connection for broadband, but it worked only for a few days, since then i have been regularly complaining, sometimes they say the server is down, sometimes it will be done within one hour, they say we will give u a call, but nothing has happened till date. I have been calling 1500, [protected]Local Exchange), and [protected](Mr Jajwani, Dealing Person, Local Exchange). they passed 5 days without listening what is the problem, when i called them up regularly they asked about the Error and then they told me it is password error which will be rectified within one hour, but even after three days of that nothing has happened. It has become a nightmare for me. No body responds and they are very casual in their responses. I called at 1500 several times, they never gave me complaint no. always telling me it will be rectified in 2-3 days, sometimes they keep on hold for 15-20 minutes and do not respond we have to cut the phone and dial again. Last sunday I called up that stupid executive put me on hold and was asking the pantry boy to get cold drink or beer for him, he put me on hold for 15 minutes and kept talking to his colleagues. Only today one girl picked up the phone, she was surprised that i was not given a complaint no. even if i have complained so many times. She has given me a complaint no. 4438400. I don't know how BSNL is surviving in today's world. I want this mail to be forwarded to their top officials so they know what the ground reality is.
Manoj Batra
Flat no. 102-B, Mahalaxmi Apartments,
Navratan Complex, Bedla Road, Udaipur(Rajasthan)-313001
Phone [protected]

Hi,

Even i am having the same problem. The Call Centre service is very poor and not getting any response from autorities.

I made a complaint #280315 on BSNL broad. It is pending more than one week and no response. I don't think there is any improvement in the service to customer complaints. Though I have given my mobile number to be contacted, no one is contacting to resolve the complaint.

I contacted the call centre for three time, each time the same answer is being told that they are looking at it and someone will conact. I feel it is not worth in contiueing the service and this is one of the worst service I have ever seen.

Should I believe on my luck to get the problems solved?. If so, why should I pay for the service.

BSNL,BRODBAND — BROADBAND NOT PROVIDE

Respected sir,

we have registration for bsnl brodband on 10 jun -2008 but we dont get it .so sir please short out this problem.







Thank s Regard

BAJAJ CAPITAL INSURANCE BROKING LTD.

I am User of Broad band service in Sriperumbudur. Tamilnadu.My Telephone no is[protected] in the name of Ravi. I am using broad band service since from last 15 days. Initial 12 days service was very satisfacotory, but after that i am facing problem while using the internet for two days (13.7.08 evening 4.00p. to till that time. I have complained your local customer care service
Sii i am very much proud to be an BSNAL user but i am not satisfied with service. Hence i request you to kindly solve my problem. I hope you do the needfull.

Dear Sir,
I am User of Broad band service in Kumbazha, Pathanamthitta, Kerala. My Telephone no is[protected] in the name of Renju Aravind. I am using broad band service for an Internet Cafe since from last 10 months. Initial 2 months service was very satisfacotory, but after that i am regularly facing problem while using the internet.I have complained your local customer care service but they could not sole problem yet. Your service not getting at the time which customer came to my shop.So I'm facing huge loss.When customers came, broadband disconnected.

Due to your bad service we are not able to contact through online. we are making calls through my cell hence i am paing more because of your bad service.

Sii i am very much proud to be an BSNL user but i am not satisfied with service. Hence i request you to kindly solve my problem. I hope you do the needfull.



Thanking you
Renju Aravind
[protected]

Hello sir, i was apply a new connection with broadband on 21.06.08, internet active on 14.07.08, and 15.07.08 my internet was not work, so complaint gave to customercare on 16.07.08, still not rectify. if you not rectify my problems, i have to go surrender the line. u know one thing, why u told installation is free, because at the time of line man wants to money so i gave Rs.80/- and after one week modem installer came and connect the wires only (already configure modem) compulsory wants to money Rs.200/- so that i gave Rs.150/- and another thing your modem installed person having own computer service center, he is working privately. why u send this type of person? you dont have any service man? think first. this is good service?

sir,
am a user of BSNL broadband service o[censored]nlimited plan. I had posted a complain due to 678 error of pppoe error in my internet connection on the date 15.07.08 at 08.47am with a docket no: U2299. Still my problem exists.So sir, you are requested to do the needful.


Thanking you.
My landline no: [protected]
Bidesh Banerjee
[protected]
[protected]

Sir
I am user of broadband servince home plus unlimited plan.i comlaint many times that broadband speed is too low.Sometime
it cannot work properly.But there is no responce.I call many time
to customer care but they always saud i don't know about this.I frustrated for all this...
My landline no[protected]
Gurvinder Singh

BSNL Broadband — Service is not Satisfactory

Hi,

I am resident of Rammoorthy nagar, Shanthi layout and telephone no is 25661683. My broadband connection is not working from past 2 weeks and have lodged a complaint for the same. No one has yet looked into the issue till now. I even called to BSNL at 25658282 but no one is giving response properly. Mostly they don't attend the call only. Service is really very bad :( (no words to express)

I request you to please look into this issue at the earliest. Thanks

H250 — Not connecting properly

my user portal id is [protected]@bsnl.in Whenever i try to login into my account and it unable to connect, later it may connect or not and have to wait and see the luck,

this problem occuring since three months, i registered complaint at bsnl office and their response not yet good

please take needful action ASAP

Dont Go for BSNL BRODBAND The WORST sevice provider in this Country. They will not listen to you. They are here Just to Eat your Money and your peace of mind . If You have problem No body from this Giant organisatin will help you Untill You have use your own resource. Just read the above msgs. If you want more just dial my land line[protected]

BSNL — problem in modem broadband connection

my broadband is not working since installation.i have made several complaints but the problem has not been rectified yet inspite of repeated reminders.now month end is about to reach for which i could not use the allotted bites .pls note that i m not to be charged the monthly rent failing which i will move to the consumer forum for redressal of my grievances at the cot, risk and responsibility of the erring personnel which may pls be noted.pls attend the complaint with out any further reminders.
sushma agrawal
tel no[protected]
address-plot 29/b, kirti nagar, tonk road, jaipur-302018

Hi Guys,

I agreed with the above mentioned statements. Technically they are very poor and they don't know how to manage the costumer care calls. When we call them they said "if the router light is ON nothing wrong from their side". How dare they talk like this.

I am really agree with Dr. Chandan's statement:- Only for eating money they are here.

From all these what i understand is that the BSNL guys are supporting others (Private ISPs) since they are lazy to resolve these kind of issues.

If they have the quality of WILL, let the higher officials come down and stand in front of the public and answer.

Sorry to say that if they are working like this way, oh !!! sorry SLEEPING like this way, ITS A SHAME FOR THE COUNTRY thats all !!! LET GOD SAVE THEM :)

Hi,

This complaint is in respect of poor broadband conectivity it is since two months i am not getting satisfactory service from BSNL. i have logged a complaint thrice in this month

complaint no date
8298 10/09/08
8482 15/09/08
8805 21/09/08

everytime linemen comes from BSNL office and do nothing i am still suffering from the same problem and have no other option other than to write to you.

please look into my problem i am paying my bills regularly and in time so i hope i should not be facing this problem. Your linemen are purely illiterate regarding internet or networking technologies they give useless suggestions so i suggest you to provide them with proper training. Once again i am requesting you to look into my problem otherwise i will be forced to approach consumer court and demand for compensation

Thanks.

Hi,

This complaint is in respect of poor broadband conectivity it is since two months i am not getting satisfactory service from BSNL. i have logged a complaint thrice in this month

complaint no date
8298 10/09/08
8482 15/09/08
8805 21/09/08

everytime linemen comes from BSNL office and do nothing i am still suffering from the same problem and have no other option other than to write to you.

please look into my problem i am paying my bills regularly and in time so i hope i should not be facing this problem. Your linemen are purely illiterate regarding internet or networking technologies they give useless suggestions so i suggest you to provide them with proper training. Once again i am requesting you to look into my problem otherwise i will be forced to approach consumer court and demand for compensation

My telephone number is[protected]

Thanks.